Room To Grow

I can only recommend to avoid buying from Room to Grow. There are a lot of products that are out of stock (almost forever) and several costumers complain that they do not issue refunds within 14 days as they are required (see trustpilot as well). If possible I would have given them 0 stars. My case: They informed me that the desk I ordered was not available even three months after (initially the desk was out of stock 1 month which I knew and it still appears to be out of stock). They asked me to consider buying a new desk but I declined and I cancelled the order. Room To Grow accepted the cancellation and advised me that my refund will be issued within 14 days. 21 calendar days later I have not yet received my refund. I have sent them an email and they replied that they have prioritised my refund and will refund me asap (but they did not specify date, even though my refund is overdue and I have asked them to specify a date). I am afraid that the only way left is to contact my Credit Card provider to make a claim and get my money back.
Mar 29th, 2023

DO NOT USE!! Paid for a bed, to be then told it was out of stock, and that they would have to cancel my order. Still waiting for a refund 16 days after cancelled order. They never answer the phone and now not replying back to my emails.
Feb 22nd, 2023

We ordered the Jubilee Bunks beds and I wish we had read reviews prior to purchase. Our thoughts were lets give some business to a smaller company that appear to have a premium product. We have parted with over 800 so not a small amount at all. Mattresses arrived promptly, bunk beds were delayed and delayed and delayed. Finally they arrived about four boxes in total and were not easy to assemble and definitely required two people at certain times. As putting together we noticed about 6 separate pieces were either chipped, missing paint or cracked. Not the premium we were hoping for! Nevertheless we had already dismantled the other boys beds so we had to continue. Once up, the beds are nice, sturdy but are creaky. Next we unpacked the mattresses and threw one straight onto the top bunk as the boys were keen to play up there. Course they were its bunk beds! The mattress turns out to be too small, in fact both are. The defects and small mattresses were all reported they agreed a small refund with the issues and sorted a delivery of new mattresses but when they arrive they were also too small. You have to be really bad at your job to mess things up so many times it appears basic checks arent taking place or worse just being ignored in the hope they get missed. Weve now ordered new mattresses elsewhere from a reliable retailer. We live in a 2 bed flat but have 4 unwanted mattresses lying in our hallway, we keep ringing to find out when they will be picked up and of course, true to form, any date provided for pick up never actually materialises! They wont return the money without receiving the mattresses back so we are stuck with them until they can work out the basics of logistics. This company is desperately poor at everything they do and dont even have a good product, theyve ruined what should have been a really exciting experience for a family. We understand mistakes can happen but when the mistakes start racking up so quickly with no customer care whatsoever you wonder how they stay afloat. AVOID THIS COMPANY AT ALL COSTS!
Feb 22nd, 2023

DO NOT USE. Owner doesn't care. Bought the Estelle set, expected reasonable quality for the price, panels in all 3 pieces had laminate chipping off. 6 weeks to replace them and when they came they were damaged also. Returned the goods , then the courier did not turn up after taking a days holiday to wait for them , owner doesn't really care despite 8 weeks of having bits off furniture all over the house and despite reaching out to her private email address... . Next did a much better job .... AVOID room to grow.
Sep 11th, 2022

My little girl absolutely loves her new bed! I can't fault this company at all, everything came within the timeframe suggested and it's such beautiful quality!
Aug 2nd, 2022