Virgin Money

Went in for a loan with somebody was told to sit and wait, sat for 20 mins, then she came back and said this has to be done online, Unbelievable service! Luckily this gentleman helped us set up a online account, a loan was applied for aswell. Since the name change the service is terrible and the applications and speed are diabolical ..my bank are nothing like this, but this bank are horrendous. The loan was approved instantly but the funds are?? Then its ringing and ringing to chase them...unbelievable!!!
Feb 13th, 2023

Well first can I say how very helpful Naheela was at helping us sort out things today very friendly and empathetic toward us But Im so shocked to hear that you have to bring your own laptop into the bank if you need help to sort anything out What if you have a learning Disability, Or you cant use a computer? There is there no help.?Are you not discriminating ?? We have been at Yorkshire Bank for over 50 years And always found that they go out of there way to help . Virgin Money need to address your customers service Because What I saw and heard there is no help for customers who really need it
Jan 14th, 2023

Went this morning to sort out a technical problem that could not be sorted online and had it sorted in a few minutes. The staff member was on the ball, a professional. I don't know what I would have done had I not been able to visit the branch. I do hope they do not ever close it down.
Oct 15th, 2022

Nov 26th, 2021

Jul 4th, 2021