Hunt's Food Group

1 star is too many. I opened this account hoping to spend a lot of money with hunts. After 3 weeks I am closing the account. The worst customer service ever experienced resulting in a member of the finance team hanging the phone up on me when they double charged me for missing items. The failures started on my second order. After ordering a large order totalling over 700 some items were missing and some items were wrongly delivered. I called within 15 mins of the delivery being dropped. I was then double charged for the missing items and told that the incorrect items could not be collected or replaced for the correct items until my next order which had to be over 100. They sent hash browns instead of brown sauce which I specifically explained over the phone - clearly no attention to detail. Then when the replacement items were sent out I saw I was double charged for the 2 lots of missing ice cream and the brown sauce was not the same price as I was originally told on the phone. I tried to sort the issue out with finance. The lady who originally was helping didnt manage to call back the day she said she would. After I called to chase it up, a girl on the end of the line in the finance team would simply not let me speak. She was constantly talking over me and then when I tried to say can I speak now she would still speak over me and then when I finally managed to try and talk (me trying to explain I wanted to sort this issue out now before I had to go back to work in the cafe) she said oh my goodness and put the phone down. So when you get charged wrongly due to the call handlers not listening to the facts about items missing from your order. You get double charged and then when you try waste more time chasing your refund for their mistakes the staff in the finance department are so rude they dont even want to help you out and hang up the phone on you. What an absolute disgrace.
Apr 15th, 2023

Rubbish service , cant get right staff
Apr 13th, 2023

Love Hunt's service, faultless. Barrie our driver is an absolute treasure and you can set your watch by his delivery time, no hit and miss there!
Jan 10th, 2023

Great shop, good range of fresh and dried foods without the overwhelming vastness of the modern supermarket. Staff are friendly, helpful and polite.
Jan 1st, 2023

Found blue plastic in a scotch egg. Thorners confirmed as piece of glove. Disgusting for any company let alone one charging premium prices. Think of all the chemicals and dna on that piece of glove. I guess the rest of the gloves is in eggs somewhere for sale. I was given a refund that did not meet the cost of the eggs I bought.
Nov 18th, 2022