Boots

I dont like to leave poor reviews, but it seemed to me that the young blonde woman working on the pharmacy desk was going out of her way to be unkind/make life difficult for me. I suffer cluster headaches and so have a prescription for 28 x 100mg of Sumatriptan. This was the 4th pharmacy I had been to and they were all out. It was the Saturday before the bank holiday, and this was my last chance to get my medication. She said they could not fill my prescription because they did not have it in stock. This was not her fault, obviously. When I asked to buy some over the counter tablets at half the strength, she said she could not sell me more than a pack of two. This is despite the fact they are half the strength of the prescription I had with me. Those two tablets wouldnt even have got me through the afternoon. To put that in perspective, my prescription, if they had it in stock, was like having 56 of those tablets. When my husband asked if he could buy some so that we didnt break the rules she said no because she knew it was for me. I hope this jobsworth realises that it means I will spend the bank holiday weekend in pain. Terrible customer service. I understand they have rules but she couldve spoken to the pharmacist on my behalf or suggested that I did. In general, just very unhelpful and a complete lack of empathy.
Apr 27th, 2023

More staff needed, 45mins to get a prescription and still waiting.
Apr 17th, 2023

Messed up medication multiple times left other medication short and seid had full amount 3 months to get others in
Apr 13th, 2023

Apr 1st, 2023

Service is highly erratic: sometimes the staff are friendly and efficient - but more often its very frustrating to see three or more people in the pharmacy and no-one available, either there or on the pharmacy counter, to deal with customers. I suspect theyre almost permanently short-staffed. I avoid shopping there, whenever possible, as I have a painful back and just cant stand around waiting for service. The assistants at the main check-out, however, are always friendly and helpful so if you need help with shopping then theyre the ones to ask.
Mar 30th, 2023