The White Company

Aug 31st, 2022

Totally and utterly impossible to get hold of customer services. Have hung on for over half an hour several times, have requested ring-back calls - nothing.
Apr 7th, 2022

This company is truly dreadful. Calls are never returned, when you do get through to them, and ask why your calls went ignored, the phone is then slammed down by their customer service. It was a girl called Jessica on this occasion. When you finally get through, and you ask for the name of their chief executive, as you intend to write a complaint to them, they tell you they dont know the name of their own chief executive! Then when I told the customer service that they had bad reviews, I was told that I shouldnt take reviews from other customers seriously, and to ignore them! Show how little they value their customers complaints. I ask my fellow shoppers to spread the word to their families and friends about this horrible company, and to never ever buy from them.
Oct 17th, 2021

I am shocked by the appalling resolution by the White Company CS team for online orders when they go wrong. I thought a lot of the brand and now thoroughly regret my choice of gifting. Be warned the White Company use Hermes for delivery who in two separate areas for two gifts have failed to deliver to the basic standards you would expect. One wet/stained damaged parcel addressed to myself rather than the recipient, for which the White Company's response was to offer 5 E gift voucher. Yes you read right, 5 off a future purchase for tainting the experience of sending special gift for someone's new baby. The second is now a delayed delivery by Hermes, again a baby gift. Whilst the in-store experience is good, I strongly advise considering another company for online gift orders as if it goes wrong, the resolution offered is disproportionate and insulting.
Jun 18th, 2021

Amazing customer service over the telephone. My purchased product didn't arrive and they couldn't find it in the system, so I had to proe purchase, etc. etc. Although CS was fantastic on the phone, I wouldn't buy from the White Company within the Harrods Store in London again. I wouldn't even have to call if they had delivered what they said they would and when they said it would arrive! It turns out they swapped the letters of my postcode around in the store, despite having the accurate one on the order form. Bring your brain to work peeps!
Aug 28th, 2020