Sheffield Flooring Solutions

Absolutely love my flooring from SFS, Lisa and Diane was so helpful considering we had no idea what we wanted! Whenever we came we was always made to feel welcome. We Will 100% be coming here in the future for all our flooring and have recommended this to our family and friends! Thank you!x
Apr 23rd, 2023

I had issues with my flooring with cracks in the stairs. I had called them politely and they were too busy to get back in touch with me about sorting out the problem. Not only did it take 2 MONTHS to get a fitter out after constant calls from me asking when they would be able to send one down. And when I called I asked Diane what the fitters would be doing she had said that they would be doing an assessment. We were not aware that he was fixing it immediately as we were told by Diane it was just an assessment. We were also told that if it was our responsibility for the damage we had to pay and if it wasnt, it was free of charge. I agreed on this and accepted it. I had also asked the fitter to see whether it was our fault for the damage and he had said that the cause of the cracks and damaged were from errors in the angle fitting and that it wasnt our fault from this. This is when he proceeded to fixed the damage and replacing. However I did not understand why there where underlying costs to this even though it was the fitting issue. And when he left, Diane called and said that we were the ones who stepped on the stairs and caused the flooring to move which made it crack. I was so confused on why the fitter had said something completely different to the employees as what he said to us. It was unfair and didnt make sense in anyway. She constantly demanded for payment when we werent willing to pay since it wasnt our fault and threatening us to the small claims court. Also it doesnt make sense on why they would ask for payment after the work was done this lead to so much confusion. I wouldnt have minded to paying if the fitter had stated the payment required but he did not and it was assumed to be free as it was not our fault to the damage any way. She was also saying how she told us about the fee we will be paying before however I can clearly remember that she missed it out. And when I was asking her about why she missed out such a key point about fees she decides to dodge the question multiple times and is unwilling to talk to me when I was being reasonable. Talking to them was a complete waste of time as they did not talk to us for a majority of the time and frustrating as they were irrational and short tempered. It was all absurd. Also Lisa being someone with a high status in the company was being unreasonable with the threats during the few days of the flooring being placed when we had issues about the flooring. And thinking that she would be able to help (as she manages the place) was a complete mistake. She was absolutely ridiculous being rude and lacking the basic manners expected. Talking to Lisa on the phone was infuriating as she would go ballistic on how it was our fault for the damages. Please consider again about choosing this company as they have horrific customer service and I assure you the experience received will leave you in regret!!! Such a disappointing company. If it was possible I would be giving you minus stars!
Apr 10th, 2023

Outstanding service from start to finish. All very professional, and the installers kept the job extremely clean and where polite. Highly recommend:-))
Mar 31st, 2023

You can measure a company's worth by how they respond when the flare goes up. An unseen, recently discovered slow leak behind the plinth in the kitchen meant that we had to partially replace some of our lovely floor which had been down just over a year [and buy a new dishwasher too!]. Lisa and Diane took charge and Conor and Liam came out, worked their magic and kept costs to a minimum. You need a calm, measured and swift response at times like these and to know that you can trust a company completely. Sheffield Flooring Solutions is that company.
Mar 15th, 2023

Went here for the first time and was pleasantly surprised by the friendliness and helpfulness of the staff. Wished I had gone here for my flooring
Mar 11th, 2023