Auto Road Sales

Hours
Chamber Rating
-
Daniel Bower
Mar 24th, 2023 -
Angela Gray
May 4th, 2023 -
Saidur Rahman
Apr 23rd, 2023 -
Sally Cuthbert
Apr 7th, 2023 -
Karim S
May 2nd, 2023
Contact Info
- (114) 244-9835
Questions & Answers
Q What is the phone number for Auto Road Sales?
A The phone number for Auto Road Sales is: (114) 244-9835.
Q Where is Auto Road Sales located?
A Auto Road Sales is located at 18 Julian Rd, Sheffield, eng S9 1FZ
Q What is the internet address for Auto Road Sales?
A The website (URL) for Auto Road Sales is: https://showroom.ebaymotorspro.co.uk/Auto-Road-Sales
Q What days are Auto Road Sales open?
A Auto Road Sales is open:
Monday: 10:00 AM - 5:00 PM
Tuesday: 11:30 AM - 5:00 PM
Wednesday: 10:00 AM - 10:00 AM
Thursday: 10:00 AM - 10:00 AM
Friday: 10:00 AM - 10:00 AM
Saturday: 10:00 AM - 10:00 AM
Sunday: Closed
Q How is Auto Road Sales rated?
A Auto Road Sales has a 4.9 Star Rating from 33 reviewers.
Hours
Ratings and Reviews
Auto Road Sales
Overall Rating
Overall Rating
( 33 Reviews )
Angela Gray on Google

Saidur Rahman on Google

Sally Cuthbert on Google

Karim S on Google

Daniel Bower on Google
I recently bought a black Mazda 3 (VO14 SKZ) from Auto Road Sales for 5490. I knew it had some cosmetic issues, such as minor scratches and dents. There was also some minor paint damage and rust on the roof. However, within a week, I started experiencing mechanical problems with the car. The garage I took it to, which was approved by the cars warranty provider, informed me that several parts, including the turbo and possibly the entire engine, needed replacing. The estimated cost was between 3000-4000, much higher than the 500 single claim limit on the warranty.
I sought free legal advice from the RAC, who referred me to the Consumer Rights Act for protection. Key sections included Section 9 (satisfactory quality), Section 10 (fit for purpose), Section 11 (as described), and Section 20 (short-term right to reject). Section 20, sub-sections 10 and 17 were particularly important. I learned that, as Id reported the issues in email within 30 days, I should get a full refund at no expense to me, and I did not need to accept any offers of repair/replacement. If you find yourself in this position, it is best to be very clear and state in writing/email thatd youd like to do a short-term rejection of your purchase.
Despite raising these issues with Auto Road Sales, their communication was slow and uncooperative. They refused to refund the car, offering to repair it instead. They said they could not refund it because Id taken it to a garage to have the issues inspected, which is not a valid reason/exemption under the Consumer Rights Act.
I nearly sent a "letter before action" to take them to small claims court. Id prepared it to send at the 2-week mark. However, after about 10 days, they agreed to collect the car but insisted on fees for me being an extra keeper, miles used, valeting, and pick-up costs. I let them know I shouldnt have to pay these fees. So, they said theyd give me all my cash back (4490) without returning the value of the car I traded in. I insisted they were not having my old car for free! We eventually settled on a 150 fee. As mentioned earlier, I shouldnt have had to pay this, but I just wanted the situation over.
After another three weeks of poor communication, they picked up the car, which I had been unable to use for last six weeks. Whilst the collection driver was there, they claimed there was a small, extra dent just above the wheel arch of the rear passenger-side wheel. I believe this was there when I bought it. However, I couldn't prove it due to the lack of my own photos and their low-quality image. I also think factors such as the cleanliness of the car (it had been sat near the beach without driving for 5 weeks), and the light from the sun affected the visibility of this dent in the photos. The whole process took about 90 minutes due to the dealership person's slow responses, leaving me waiting with the collection driver and missing work meetings.
I had to pay extra for this dent, which I doubt they will fix as it didnt stand out from any of the other minor cosmetic issues on the car. In the end, I only received 5000 back of the 5490 I paid. I still believe I should have received the full 5490.
This experience with Auto Road Sales was incredibly stressful, disappointing, and upsetting. However, I did learn the importance of taking high-quality photos when purchasing any car. I would not recommend Auto Road Sales to anyone.