Sofology Rotherham

Absolutely disgusting, soon as they have your money, your done with em in their eyes, waited 12 weeks for a sofa they said they would expidite, in order to get my custom. Moved into a new home and had to sit on the floor for 12 weeks. Complained, and all they said was that I shouldn't have been told that my order would be expedited. This is how they treat customers who spend 4k on a sofa
Mar 31st, 2023

Knowledgeable staff excellent caring service. Especially Anthony
Feb 21st, 2023

Jan 14th, 2023

Dec 14th, 2022

I work in sales myself and know how important it is to get the customers sales/experience journey right. Exploring the customers needs, making recommendations and getting your point across without being pushy. Tony is a perfect example of what I class as the complete package. Sofology at Rotherham was the first place we looked at for Sofas and we were greeted by Tony at the entrance. The welcome was spot on. Perfect balance of information given and time to leave us to browse. When we wanted help Tony was available. We must have come back about 3 maybe 4 times because we weren't sure as to what sort of sofas we wanted and constantly having to bring one of our 2 children with us which is a nightmare in itself. Tony was always patient with us and I only wanted to be served by Tony. I gave my email to make sure Tony would be available when we would arrive in store. We visited SCS, DFS, furniture Village and a couple more. Some were overly pushy and as soon as they found out we weren't buying on the day they were dismissive and quite rude on the farewell. Some weren't overly bothered. I knew after looking around that we wanted to go back and choose our sofas with Tony. We had an idea and measured up only to realise the combination we were thinking of just didn't seem right, they were going to fit but it would have been to close to the TV. I showed Tony some photos of our layout and we thought a 3 and 2 seater sofa combination would be better. Tony recomended some products and services and we purchased the order with some extras as they were qualified perfectly. I can't speak highly of Tony. Anyone I speak to about my sofas will know to go and see Tony at Sofology Rotherham! Thank you Tony! Your an absolute Legend!
Feb 18th, 2023