Cygnet Hospital Sheffield

My daughter stayed on Pegasus ward for 6 months. The care and support she received was amazing at a very traumatic stage of her life. She is now well on the road to recovery and I can not thank the fantastic Dr Rachel enough for everything she has done. All the staff on Pegasus are so friendly and welcoming. The daily updates are very reassuring when you are missing your child. I was kept undated constantly. Thank you for everything.
Apr 24th, 2023

They are horrible staff they have no time I was a patient there myself theyre just rag the server usesrs about knowing I dont understand that theyre really iLL once one of the kids set the fire alarm off upstairs they tried frightening the young one saying, if you come down the adult beats them
Apr 5th, 2023

Ive been a nursing student, mainly based on Pegasus ward for a few weeks. The staff are amazing on that ward! The staff have been so friendly and helpful, particularly the nurses on Pegasus. You can just see how much they all care about the young people in their care and they all have such a good therapeutic relationship with the young people. The team work so well together and always put the service users first and genuinely care about the job! Thank you to everyone who made me feel part of the team and supported me!
Feb 24th, 2023

This place needs reviewing by professionals,The staff are rude and mean to both patients and parents,I'm glad my daughter is now out of there as staying there was making her mental state worse,Should be closed down in my opinion
Jan 3rd, 2023

Being a parent of a youngster who was struggling on Admission to Cygnet after escalations post discharge from a different Tier 4 hospital meant she needed readmitting to Cygnet instead, without understanding the challenges and how best to support I have been on a very difficult journey, where my own coping mechanisms weren't helping matters. It was hard at first when facing this reality. Cygnet and in particular the lead Psychiatrist was essentially supported with staff who sing from the same hymn sheet and communicate with us and each other to make sure everybody involved with our child is on the same page (so important when this is a child who struggles to communicate for themselves verbally). They helped us through this, and reassured us to know we are in this together for the purpose of helping the child and not giving blame yet learning to accept where arguments have happened this has had an effect on our child and working through those feelings as a parent. We were reassured that we were getting so many things right and have confidence in that. We were helped with Family Therapy to make sense of the dynamics in the family, and where they were unhelpful rectify this and empathise and given excellent guidance and learning as regards window of tolerance, self harm, and acceptance of neurodiversity. We are grateful to Educaton got her through the resits and organised her a college course which has given her purpose and structure which she will take step by step. Her special needs were discussed between Pegasus school and the college and the ward rounds ensured the developmental reports could be passed on to her new college. OT always were a safe part of call and offered many interesting activities which she felt the community of being included and involved if she wanted to. We are in a place now where a further diagnosis was able to come out of this, which has provided the support and understanding of our child's challenges. This is after a previous placement elsewhere that gave a diagnosis that on the face of it does seem more gentle, but did not validate our child and speak of the true challenges they face. My child has had a life-changing experience from the help she has got at Pegasus and we will be always grateful. She is in the community now, and Pegasus lead psychiatrist made sure the full package of support is there in the community, crisis management session between pschologist at Pegasus, Family therapists and parents with our child, Camhs visits, crisis team visits, social worker support and funding and further CETR meetings post discharge. Our daughter is not well, but is well enough to not be in a ward and the initial difficulties post discharge of settling back in at home are something we have been prepared to handle and support our child as a family. The discharge and goodbyes were really kind and am grateful that as my daughter didn't make strong bonds with the staff on the ward this is a good thing to make saying goodbye and integration into the community easier. Her condition would have made those bonds difficult to establish anyway. Safeguarding is something that is standout excellent as we would want for our children for things to be dealt with and their concerns heard for their protection. We had regular communication and the admin support team are very efficient. Thank you for all of your support, and making us stronger together
Feb 21st, 2023