Hackenthorpe Pharmacy (Lo's Pharmacy)

Very helpful and friendly staff
Mar 8th, 2022

Apr 19th, 2023

Not too bad a pharmacy but I would suggest maybe offering a quieter place to discuss a persons personal details. And maybe brushing up on their legal responsibilities in regards to protecting peoples personal details.
Feb 10th, 2023

Busy place but queue moves quickly.
Oct 18th, 2022

Ive just been into lo pharmacy to pick up my prescription, earlier on in the day, i had a phone call from the doctor and he said he would send a prescription over to the chemist straight away, after well over an hour later,i called in to pick up my prescription and spoke to a lady at the counter,i gave her my name but she came back saying they hadnt recieved my prescription, i said oh but the dr said he was sending it straight away the receptionist face was full of attitude by this point, she put her hands to the side saying well its not here, when did he say he was sending it?, I said earlier on this afternoon! She replied well when? What time was this? I was really shocked by her attitude and mannerism, she then said well was it ten mins ago, this afternoon? i gave her a shocked look and said i will tell you exactly by looking at my call log,i told her it was about 12.30 this afternoon, she said no its not here. So there was no need for her to talk to me like that,i didnt go in with an attitude or give her hassle she just thought it was ok to treat me like that? I went across to the drs and explained what had happened and she was as shocked as me, she did a re print off the prescription and told me it has been printed at.1.30. I went back across to the chemist (not actually wanting to but i had no choice as my prescription was to them) the lady never came back out or even apologised. This is very bad customer service by far
Oct 12th, 2022