SOUP. Agency

The most friendly, knowledgeable and switched on agency I've had the pleasure of working with
Nov 22nd, 2021

Critical: Responsiveness
Sep 25th, 2021

Soup are very enthusiastic at the start, sending gifts and compliments your way. I thought their fees were expensive for what they delivered. We had various people working on the account over the months - some would come and go, different people on Slack and 'managing' things without any real explanation or update. I found them difficult to get in touch with - my emails and requests for a phone call were ignored. Performance was below average, many mistakes were made in terms of copy and audiences. One ad asked Facebook users to "catch the bug" right in the middle of COVID-19 lockdown! Briefs were ignored, constant mistakes to highlight, it took so much time and money and the results could easily have been achieved without them. Overall, we probably lost money and I found there to be empty promises, a lack of care or attention to detail. ROAS of 1-2 really isn't going to cut it especially when their fees are thousands of pounds each month. They are quick to blame everything else instead of taking any responsibility. Avoid. It all felt very unprofessional and amateur.
Jun 16th, 2021

SOUP Agency is one of the most incredible companies I've ever come across - they have helped me scale and grow my business, and are amazing at what they do. The team is so committed to personal and professional development, and they really champion independent brands. I'm used to working with global brands on very high level marketing, and have worked with a LOT of agencies over the past 5 years for various projects, and SOUP is without a doubt the best I've had the pleasure of working with.
Mar 22nd, 2021

These guys are the REAL DEAL! I've been working with Soup. since January of this year as it was time to sort out my ecom business. Every step of the way has been amazing, they offer relevant, quality advice and knowledge so you can make the right decision for your business. I've personally reinvented my business based off there advice and I would continue to do so as that's how much I believe in them. Not convinced? I've attached a screen shot of my FB ad account, this is the last 7-days which has been 100% managed by them. Enough said.
Feb 21st, 2021