Coil Springs 1989 Ltd

my coil burnt out
Feb 10th, 2020

Terrible service . I was asked to send cash in the box, along with the springs from my car , just so they can modify (lower) them. All sent by parcelforce recorded service . Couple of days later they said that they received the springs but not the cash ,then I had to travel all the way from london to collect my springs , to get them done elsewhere. So , it was just a waste of time , money stolen from me and even more fuel expenses to get there and back , when i had to collect the springs in the original condition . Massive disappointment !
Aug 13th, 2019

Enquired about getting my springs lowered and was recommended by a friend to use these guys and they did not disappoint I got my springs back shorted and painted, they look brand new! Really happy with them can't wait to fit them! Highly recommended
Apr 27th, 2018

Unfortunately after nearly 5yrs of heavy towing use one of my springs gave up.Thinking my car would be put out of action for about 2 weeks due to having sending my spring back to Sheffield for measuring up and manufacturing I gave them a call. Brilliant news !!! . They had all my uprated spring dimensions on record and I received my new springs in 5 days.Result !!!! Thanks again for such a quick turnaround . Definitely recommended. Chris Lockwood. B
Feb 23rd, 2018

In answer to Jay P we would like to present our point of view. We can only apologize for the outcome. We can appreciate that for Mr P this was disappointing and can fully understand his frustration and sympathize with his feelings here.However, in fairness to the company, we cannot be held responsible for what happens with a courier service and on this occasion the courier is at the route of he problem. We have many parcels delivered and very few get damaged. The law of averages would suggest that sooner or later this may happen. We are sorry that on this occasion things worked out this way. We often ask customers to send springs in to us as a pattern or for adjustment and it rarely goes wrong The 500 mile trip was not needed as we would gladly send the pattern back and often do so at the customers request. Mr P is insisting that the story has been changed but in reality it is the same story- the courier damaged the box and some of the contents came out He may have been given a little more information but it is essentially the same story. The reason why the person he originally spoke to was not there was because he works part time for the company it was certainly not a matter of avoiding him. Coil springs has a good reputation for offering a first class service and has helped many customers with uprated and lowered spring kits a well as standard springs based on a wealth of information held on record for a variety of vehicles. We do our best to offer a good product at a fair price and are sorry that the outcome on this occasion was not as we would have wanted
Feb 14th, 2018