Split The Bills

do not use this company !!! Part of their contract is that you will not get contacted by the energy suppliers as they deal with everything. From the day I set up my account to the day I cancelled it I was receiving multiple letters, emails from the energy company saying I owed them money and they were going to take me to court even though I was paying through split the bills. I contacted split the bills for four months, hundreds of emails and phone calls for them to do nothing finally cancelled our contract and theyve taken money from our bank accounts still even though the breach of contract. Caused me so much stress which wasnt needed when I went with them for convenience. Absolutely appalling company. Disgusting that theyve taken all our money but acted in this way.
Feb 26th, 2023

This is the second year of using split the bills, last year I have absolutely no problem with them at all. However, this year has been completely different. My wifi unexpectedly stopped working a few days before Christmas, after doing many factor reboots and turning it on and off, nothing was helping. I contacted split the bills on the 22nd December who advised me to talk to plusnet directly. I proceeded to phone plusnet, however they told me I need to speak with split the bills instead as my account has been deleted, when I in fact have not deleted my account. Split the bills told me on the 29th December that they have raised the issue and will be in contact with me with a solution. However, I have heard absolutely nothing, even though I have been sending many emails. Ultimately, it is getting ridiculous at this point. I COMPLETELY understand that it has been Christmas and that things may be delayed but I have not have wifi in over 3 weeks and no one has reached out to help me with a solution, including responding to my emails. I NEED WIFI TO BE ABLE TO WORK FROM HOME!! The lack of communication is completely unexceptional. I am not paying 300+ a month to have no wifi.
Jan 30th, 2023

I have never experienced dealing with a company worse than this. We initially set up our contracts with splitthebills as a house in mid-August earlier this year, and it looked like a decent deal at the time: uncapped energy for 60 each. We thought that would be pretty good considering it was a set rate and we knew energy prices would go up in the winter. Unfortunately, it didn't go the way we envisioned. At the same time as we were all supposed to sign up to our contract, I was on holiday with my family and my mother suddenly and traumatically passed away. Understandably, I then had other things on my mind, and until my housemate James kindly reminded me to sign up a week later, I hadn't signed up as a result of my mind being occupied by the trauma and grief I was experiencing. During which time, the company increased our prices day by day. Begrudgingly I signed up to what was now a poor deal of over 100 each per month, and me and James both sent splitthebills an email explaining my extenuating circumstances and politely requested our bills would be reduced back to a fair cost. Those emails were never responded to. After this, we had to change our start date from the 17th September to the 1st September, as we didn't realise one of our housemates was moving in at the start of the month. Splitthebills then proceeded to grant our request to change the start date but with the catch that they would increase our monthly costs by 50 each, from I believe 115 each to 165 each per month, as if it were some sort of punishment. They did so after telling James that they would not rise our prices again. From that point on, as a result we have been paying extraordinarily above our means for bills each month. Based on detailed calculations we have made, we have each been paying over 100 more than we should be when considering the cost of our internet deal, and the moderate amount of gas and electricity we have been using between us. This means that splitthebills have been stealing over 400 from our house each month. Consequently, we have finally decided to cancel our contract with them. We now face a 60 days' cancellation period in which we have had to pay a cancellation fee each and remain with the company until 28th January. The latest in a series of what feel like scams by this company has seen each of the four of us in my house be charged TWICE for our December bills payments, on top of our cancellation fees, without warning or explanation. I have now sent them an email requesting either an explanation or a refund, and am now awaiting their reply. In the meantime, I have blocked payments to them directly from my bank, because I simply do not trust them.
Dec 26th, 2022

The worst company I have ever had the displeasure of working with. Cost us much more money than paying our bills directly and even then didnt do the one job they exist for since we still received bills from our energy provider, costing us even more money. Do not trust them. I cannot stress this enough: Do. Not. Work. With. Them.
Dec 3rd, 2022

Don't ever use this company. One of the worst companies to ever use. I feel like noone works there as everytime I try calling them, I'm there waiting for 30 minutes or until I give up. I email but no matter how serious the email is, I never seem to get a response. I plan on cancelling very soon but based on other reviews I feel like it will be a very hard thing to do
Oct 12th, 2022