Mercure Sheffield St Paul's Hotel & Spa

It really is such a great shame that this hotel has the most dated rooms. The bed linens are worn, the protectors are too small for the beds, the bathrooms are clean but shocking for the calibre of this hotel. Room service is awful and doesn't operate after 9pm. TV in my room too small for the room and if you wanted to change channel you had to get up to do so as the control didn't have the capability to cope with the distance. The hotel is in desperate need of a refurb. I have stayed twice and I absolutely will not stay again guests deserve better and so do the staff, they are all delightful and helpful but they should have somewhere better to work..
Apr 29th, 2023

Apr 29th, 2023

Nearby activities: Pubs theatres shops restaurants Walkability: Centre of the city
Apr 29th, 2023

Apr 24th, 2023

We have been looking forward to this trip away since Xmas. First night away from the kids in months and we were bitterly disappointed!! I applied for an upgrade and the room we wanted wasn't available so I called the hotel a week before to see what my options were. The guy I spoke to said we had been placed in a privilege room which had a bigger bed and soft drinks. I asked the cost of this and he said we had been upgraded for free. When we arrived not only was our room not ready at 3pm but we were told there was an extra charge. I asked why and was told because of the upgrade. I explained the situation and the receptionist basically shrugged her shoulders and asked if we would like to have our original room (no upgrade). When we finally got in the room we had no welcome letter, no menu,no do not not disturb sign (as stated on the wall) . Spa - reception told us to get robes from the spa, spa told us to go to reception. Facilities for the cost were pretty poor. 2nd day again we asked for robes and this time we were told we had to pay for them! Upon returning to the hotel after the theatre we were hungry as hadn't eaten. Asked advice from the receptionist who could only recommend McDonald's. The barman also told me they wouldn't do room service (for drinks) at that time 11.30pm. I spoke to a few other guests who had also experienced various problems, no heating in the room, TV not working..... We felt very deflated when we left.
Apr 27th, 2023