Forge Health Group - Pitsmoor Surgery

10 minutes on hold just to get from caller 30 to 26 absolute joke employ some more staff for crying out loud!
Apr 24th, 2023

Disgusting service, been a patient at this surgery for 33 years, the last 5 years the care has been disgusting, ring at 8.30 get through and there's no places left, can't even speak to a Dr. They tell you to go to A&E are walk in, why should you when your registered at a surgery, want to change surgery but scared of getting worse, but honestly don't think I can
Apr 12th, 2023

I thought pagehall medical centre was bad but this is worse. Would give it 0 stars if it was possible.
Mar 21st, 2023

Absolutely appalling level of service. Its harder to win the lottery than call at 8:30 and simply get in the queue, normally you're disconnected from the call because the queue is full. Theres no ability to get a routine appointment so even if you want something as simple as a referral you have to ensure you're up and ready every single day to call the moment it turns 8:30. And when you do manage to get an appointment, they are dismissive of you're issues telling you they will go away within a couple of months and any further enquiry s or requests would be a waste of time. How do you know? You've not seen me in person, you haven't looked at my medical history, you barely even know why im calling.
Mar 18th, 2023

15,300 patients are registered at this surgery! Yes incredible, but true. My question to Forge Health is why? How can it be humanly possible for you as a surgery to take proper medical care of such a vast amount of patients? The sensible answer is simply this, you can't. So why has the surgery taken on so many patients in the first place? I'm in my seventh decade, nearly my eighth and I've never been so concerned and worried about a Surgery ever before. The staff appear to be in permanent 'denial mode.'In all honesty, I expect it's the only way they can come in each day and attempt to do the job. In my own experience it's nigh on impossible to get an appointment, either on the phone, online, or in person. I tried to get an urgent repeat prescription on Tuesday, that was four days ago.I was refused and told that I would need to have app't with a doctor to get on-going urgent medication. That's when that 'Old, preverbrial, chestnut' raised it's head once again .... And it goes like this: "But we don't have any appointments at Pitsmoor Surgery" ! Ahhggggg...... So where and when do I go to get a prescription? Answer: "You go across the city to another surgery in four days time (that's today) and you will get to speak to a doctor". 'Shocking and frightening', the only two words that I can find to use to describe the way this Surgery does things. I've had no medication for four days and nobody cares. Surely an investigation is way overdue and needs to be instigated asap. We need to know why, we the long suffering patients, are having to endure this terrible service from Pitsmoor Surgery.
Apr 11th, 2023