CPL Distribution Ltd.

Just wanted to say I ordered 25 bags of coal I left instructions where to leave the bags and your driver done exactly what I had asked and even covered them with a sheet spot on job thanks.
Feb 2nd, 2023

They were meant to deliver the coal into our coal store, but just left it on the front doorstep instead. Half a tonne of it. I rang them to get someone back and was promised they would turn up within the day. No-one showed. I rang them every day for a week, and got every excuse going. Finally, two weeks later I gave up and moved it all myself. We will be looking elsewhere for coal in future. Avoid.
Jan 8th, 2023

Avoid
Dec 26th, 2022

For a company that's so large they know how to lose money very quickly. You order coal, and they say in 7 working days ok you allow a few days for disruption, "but you don't expect it to take over two weeks to arrive." Because you can't even stick to your own policy, it leaves me know choice but to go elsewhere. I ordered the same amount of coal through wickes, and they delivered within two days. Yes, you pay a few pennies more for the coal, but HAPPY TO DO SO to get the service that you want. That's the problem with some company's when they get too big for their boots they lose reality with their customers. Always remember that when you lose customers, you lose money.
Dec 10th, 2022

Big thanks to Paul B who delivered while I was at work. He stacked my bags neatly and considerately as per my delivery instructions. I would usually make anyone on the delivery team a cup of tea but will of course when I am at home and the delivery arrives.
Sep 9th, 2022