Ian Shaw Mobile Auto Electrical Services

Service: Electrical
Mar 5th, 2023

Really efficient
Jan 6th, 2023

We asked Ian to call to our house as he said he diagnoses and repairs cars and is mobile. It had intermittent problems starting. He diagnosed faulty wiring behind dashboard and wrote a brief report confirming this exact diagnosis. There is no mention of it being the starter motor or anything else in his report. He then said the dashboard needed removing but it was too big a job for him and suggested we keep using it till it broke completely! He then charged 65 cash as he does not accept a card payment (i assume this is so you cant then claim the payment back when you find out he's totally misdiagnosed the fault and you have paid for nothing). The car broke down again the next day. Ian had given us a telephone number of another mechanic who he said could do the work. We called him and he told us we had wasted our money as he would need to diagnose it himself before he could mend it. We called the AA instead and they advised us that the starter motor meeded replacing. We got it to a garage and it was the starter motor that had broken, there was no faulty wiring, the wiring was all fine. We contacted Ian to tell him that in his written report he had misdiagnosed the fault and to ask for our money back, as anyone would do when they have paid for nothing. He asked us to send a copy of the garage repair receipt so that he could call the garage to check out what had been repaired. Ian has had confirmation that his diagnosis was completely wrong but, despite this, he has refused to give us any refund at all despite us paying him for a completely incorrect diagnosis. Also if we had known he wouldn't be able to mend it and could only (incorrectly) diagnose it, we would not have booked him in the first place. Disappointing. Avoid and use a different company. Since leaving this review Ian has sent me quite a nasty text telling me that I am wicked for warning people to avoid using him and he hopes God forgives me. Interestingly he hasn't disagreed with anything I put in my review.
Oct 22nd, 2022

Services: Auto engine diagnostic, Battery
Oct 19th, 2022

Not very good left a voicemail message but he never got back to me so I've moved on to someone else and I am now sorted
Sep 25th, 2022