Comfort Call - Sheffield

When I applied for this position on a job website and having a phone and then a face to face interview, at all times, they informed me that the job I was applying for was for a fulltime position. Not once did they notify me until I handed in my notice to my previous job and completed their unpaid training that I would be handed a zero-hour contract. I do not know who is in charge of advertising new positions within Comfort Call, but the job advert is falsely advertising fulltime and parttime positions. Comfort Call job adverts are still advertising for fulltime and parttime positions without any hint that it is for a zero hour position until you are handed the contract. Once I started the job again I was concerned, they initially told me working hours are broken down into four segments, morning (7 am-11 am), lunch (11 am-3 pm), dinner (3 pm- 7 pm), and beds (7 pm- 11 pm). However, from the get-go, they had me booked down to start work at 6 am sometimes 5:40 am. All Calls expect the bed calls started earlier than they stated to me. The false start times were told to me on my phone and in my face to face interview. I also found on my shifts that they would have me work from morning to evening starting at 6 am and finishing at 11:30 pm with no travel time between calls (so they can give me as many shifts as possible), and also having no breaks. They would also have me work the very next day, starting work at 6am. I informed my coordinator that I would like to keep my entitlements as an employee having appropriate breaks and rest periods between shifts. I was met with resistance, and I had to fight for my entitlements as an employee which is unacceptable. One day where I was working all day (6 am-11 pm working over 12 hours), I had a free hour at lunch, so I could recharge and eat some food and rehydrate, less than 2 hours notice they filled the slot, so I had no break all day. I asked my coordinator to remove them as I would like to keep my entitled breaks, but she refused to give me my breaks. I was only able to get a break because another carer saw how wrong it was and told me they would take some of my shifts so I could have a break. Often I am given less than a week's notice of when they need me to work, but when I inform them that I am unable to do those hours due to doctor appointments for my wife and child and other appointments for myself I am instantly met with hostility and doubt from the office of the reasons I gave. I told them I need to know what my shifts are in a week's advance (which I was told in my training that this would happen) as my availability changes week to week, but constantly rotas are not fully complete. During this current lockdown, I acquired COVID 19 symptoms and immediately told my place of work and was able to get an isolation note. Halfway through my isolation, a member from the office rang me up and tried to bully me into working while I was meant to be isolating. I asked the manager multiple times for the contact details for HR so that I can ask for guidance and help because of the difficult working conditions, but the Sheffield Comfort Call office refused to give me their number or email. When I had made a mistake at work I was called by the office on which they berated me and instantly accused me of doing it on purpose, I was new to the job and the care industry. I always strive to improve my services so when I tried to ask a question to help me understand what I did wrong and how to improve at my job, they just hang up on me. I sent in a formal complaint to the business via the email enquiries@candchealthcare.co.uk, but, once it reached the regional manager it was ignored.
Nov 12th, 2020

Absolutely disgusting company to work for they treat their service users and staff like animals. Don't work for them, they lie on the recruitment meetings and training is basic then send you out. I worked here and was having a miscarriage while working, rang the office and all I got was I suppose your going home then!!! Office staff only interested in numbers and money.
Mar 18th, 2023

My mother in law has dementia comfort call try to give her the same carer so she is comfortable with her? We have 2 call always on time Few hiccups occasionally but sorted with phone call Overall good careing service Like to thank care worker Debbie for her above and beyond services caring for mum
Mar 16th, 2023

Pleased for my Mum's she's Happy
Mar 18th, 2022

Dont work here I work here 6am until 12 midnight with no breaks an was not well an staff didn't care look els were
Jul 8th, 2019