Johnsons Alfa Romeo Swindon

Sales team seem great but the Service department let them down massively, car has been in 5 times with the same problem and still having the issue, once leaving me without a car for over 4 days and no one seemed to care basically saying it wasn't their problem and there was nothing they could do so had to pay over 200 to get it recovered home before they reluctantly got it recovered to them. They never answer their phones and will never call you back when they say they will, even as I write this I'm waiting for a call back to see if the work on my car has been completed as I'm meant to be picking it up today. I understand Alfas are notorious for their reliability issues but as a main dealer you should be equipped to deal with them and above all at least have some kind of customer service, still haven't even had an apology.
Apr 26th, 2023

Recently bought a Stelvio from here. I had great service from Jack who made sure everything went smoothly.
Apr 1st, 2023

Shame the rating isn't broken down into more detail for the rating so I've averaged it by giving a 3. The sales part would have been a 5 from Jack he was professional, not pushy and he was keen to find the best solution for me. The service deal was really good. Unfortunately when I collected the car the wrong number plate had been put on the car. When I noticed 3 days later and took the car back it was swiftly changed and no damage was done but this sort of thing shouldn't happen.
Feb 22nd, 2023

Recently bought a Giulia from Johnsons Swindon. Both Rob and Paul provided excellent, efficient and knowledgeable service and made the whole process enjoyable and stress free.
Nov 22nd, 2022

I have had 4 brand new Alfa Giulia QVs now and brought them all to Johnson's for servicing. Unfortunately this dealer has proved incapable of anything beyond routine maintenance so I will be looking for an alternative dealer despite the extra distance involved. Very depressing.
Sep 29th, 2022