Sole Beauty Clapham Junction

Last minute express manicure I was happy to get an appointment quickly.
Oct 29th, 2022

Services: Eyebrow threading, Waxing
Sep 24th, 2022

I was so happy to walk in and be able to get what I needed and pay by card. I highly recommend this place!
Sep 23rd, 2022

Jul 11th, 2022

No customer loyalty.and one of the worst customer service Ive been a customer for yearsand always go there for all my beauty treatment. In February I was sold an offer: buy 3 x shellac manicure and get 1 free. I was charged a total of 120 between Feb and May and was told that I couldnt use the offer on the day of purchase. So I paid overall 120 for a total of 5 manicures including the full offer: 3 + 1 free shellac manicure at 30 so I had 4 x manicures left. When I booked my first manicure and wanted to use the package I was told they had no record of it and the nail technician who sold it to me had left.so they didnt seem to believe me and asked me to provide proof and bank statements which I did. From then on every time I booked a manicure, there were always questions and challenges and the service didnt feel very welcoming. Finally now they have told me that a manicure is actually 40 and I have used all my package.as they claim the manicure is 40 whilst the express manicure or standard shellac manicure they offer is listed on their website & Treatwell at 30. The nail technician basically looked at me, and asked me me if I wanted to pay another 30 today because there was no other option. so basically I didnt really get any freemanicure & I have been treated as if I made the whole offer up.despite having paid 120 in advance and being a regular customer for all my beauty treatment. So I have decided to change Beauty salon.as I didnt feel valued as a regular customer.talking about driving disloyalty Services: Manicure, Body waxing, Eyebrow shaping
Nov 3rd, 2022