Berry & Lamberts Solicitors

Jan 5th, 2023

I called just before they closed yesterday and spoke with a really helpful lady (didnt take her name unfortunately), who advised that no one was around to help and to try again first thing in the morning which I did. I spoke with a women this morning who couldnt have been any more disrespectful and rude if she tried. All I wanted was to understand what the process was and how I would need to go about speaking with someone about a potential boundary dispute. Halfway through speaking she cut me off, told me that she didnt know what I was advised but I would need to speak with a solicitor and that it costs 195+Vat. When I then tried to speak to explain the above, she hung the phone up on me. I wasnt angling for free advice, as I said above I just wanted to understand the process of how I would go about speaking with a solicitor and what potential next steps would look like. Ive never been through this process before so its completely new to me. Safe to say that if I do need solicitors, I wont be using these guys which is a disappointing after how well I was treated yesterday and initially first thing this morning. I work in customer service myself and we all have bad days, but theres no excuse what so ever to speak to someone the way she did with me. Lets hope this doesnt happen to often.
Oct 4th, 2021

Positive: Professionalism, Quality, Responsiveness, Value
Jun 15th, 2021

Dec 16th, 2018