Riveroak Ltd

Service: Remodeling Positive: Professionalism, Punctuality, Quality, Responsiveness, Value
Mar 28th, 2021

Absolute brilliant gentlemen who do a real good job and they can have a laugh
Jul 24th, 2019

I contracted Riveroak in early 2015 for a house refurb in Sevenoaks and have come away with mixed experiences. Although Riveroak claimed 'to do everything' they really only seemed to be setup to do structural work - anything else was subcontracted to other companies. These external dependencies caused delays on a number of occasions when they struggled to get other trades on site that were required before further progress could be made. I also had to hire and manage a range of other tradesmen myself when Riveroak were unable to quote for other parts of the project which is something I hadnt anticipated when I started to work with them. For their area of expertise - i.e. carpentry and brick laying - Riveroak brought in very capable people. Working towards a high quality result that they can be proud of generally appeared to be the top priority but neither the project manager nor the director who oversaw the work seemed to grasp the importance of balancing this against any time or budget constraints or indeed whether I would be happy with the overall outcome. As a consequence I had a hard time obtaining reliable estimates or schedules and the project manager repeatedly took the liberty to make decisions outside of his remit. Ideally they just wanted to be left alone to do their best work and tell me when its finished and how much it had cost me. Not an attitude that sat well with me. In summary, in spite of some excellent work I can not recommend Riveroak until they step up their game around client communication and project management.
Aug 2nd, 2015