Townhead Surgery

Nearly 4 weeks ago now I asked to see some one about stopping smoking. I finally got to speak to a lovely lady called sue we discussed everything and a prescription went in. I was dew to start on Saturday last week. But no prescription ready. It is now Monday still no prescription. I feel like was is the point. You can't get to speak to someone face to face and you can't get what you need in time. It's getting ridiculous now
Mar 14th, 2023

New to the area and been with Townhead for 2yrs. Always able to get to see a dr quickly (had 2 same day appointments) and have found the drs to be patient and unrushed so you have the time to ask questions. The e consult also works well.
Feb 12th, 2023

Went to pick up prescription for partner, 40min round trip, despite website saying surgery open today -it was closed! Knocked on door ignored by staff inside!! Fire safety chap told me it was shut for training, no note on website, not even a note on the surgery door. In the time I was there 3 other people tried to enter with the same confusion and ignorance from staff. Pretending you can't see people... what a terrible attitude to customer service! Sadly this is the 3rd time I've been let down by staff here, the service is going in the gutter. I'd be concerned about what else they're getting wrong!!!! Sorry I've been a very patient patient but it's just yet another let down from this surgery.,wasting patients time.
Jan 25th, 2023

Not a single good experience with this lot. Changing to another surgery.
Aug 25th, 2022

Despite being on urgent appointments my problem was dealt with quickly and efficiently by the doctor. This has been the case whenever we have needed to speak to a GP or another member of the team since moving to the area 2 years ago. Lucky to have such a good practice in our town. Thank you
Jul 27th, 2022