Peter Allen Floor Coverings Ltd

First visit very positive. Sincerely hope that we will be able to sort out our flooring needs with this company
Jun 28th, 2022

Apr 28th, 2022

Ordered Curtains to finish our kitchen project ... arrived today and they look fantastic. Thanks Peter Allen Floor Coverings. Best Regards Stewart and Kathleen K
Apr 26th, 2022

Quality of the work performed by the fitters was excellent, however, customer service leaves a lot to be desired. Granted these are difficult times for all so the 3 month plus delay from ordering to fitting was acceptable. What was less acceptable was the complete lack of communication from PA keeping us updated as to progress with the order. To compound this, fitting was arranged over a 2 day period to allow furnishings to be moved around. On the first day, the fitters had been instructed to allow 1 day only, again, without having the courtesy to discuss with us first. It took a heated call to revert to the original plan. Will not use again.
Dec 25th, 2021

We had an expensive Amtico-tiled floor put down in our large kitchen via this business approx six years ago. Over 12 months ago I contacted Peter Allen Floor Covering in Settle as some of the tiles had developed star-shaped cracks in them. I emailed photos as requested by the female member of staff but nothing happened. I phoned a couple more times and spoke with the same woman, nothing happened. I phoned again two months ago, she said it was probably her predecessor and asked me to email photos again - I did, it was the same woman - and she said she'd show them to Peter Allen. We only want the few damaged tiles replaced, which I mentioned were under guarantee for at least 10 years. She prevaricated about this. I can only think the small cracks in the tiles have appeared due to faulty fitting in the first place, as the floor is not heavily used and we don't wear outdoor shoes on it. Unfortunately the guarantee covering the actual fitting of the floor only lasts a year, but we don't mind paying for the fitting of new tiles. After three? weeks I rang Peter Allen Flooring yet again and she said she had shown him the photos but he thought they were just indentations made by us. When I said they weren't, she said she'd put a report in - over 12 months after our first call - and when someone was in the area they could come and look at the floor. Settle is not very far from us. When I asked when this was likely to be, she didn't know. She also mentioned Amtico perhaps coming out. Nothing's happened ... Service: Install flooring
Apr 25th, 2023