Rowland Brothers Funeral Directors

1 star because you answered the phone after 11 minutes You claim to be open 24 hours not true I called your customer service to arrange a moment with my granddaughter and was informed that I would be able to see her the following day at 12.00 But I would have to wait for the directors to call me back to confirm I called your customer care team @ 4.00pm and 8.00pm asking why I have not received any call I was informed that the directors were on a jolly Next day I went to the funeral shop anything was locked up no one was a round I called your customer service who kept saying they are supporting us that is no longer a service I would use again you are not supporting any one except your own pocket On the door you claimed to open 8-5 then I am told it is actually 9- 4 What kind of business you are running Your staff need customers services training ASAP
Nov 3rd, 2022

Angela Waters, Kent Thankyou to all the staff at Rowland Brothers Croydon. My Treasured Mum passed away after a short illness on 15th January 2023. During a very difficult and emotional time i felt completely supported and comforted, Carly Baker our funeral arranger was outstanding and I cannot Thank her enough. Hannah was so lovely and did my Mum proud with total care and attention. On the day of the funeral i cannot Thank the men enough, Rob Earl was absolutely amazing. He is truly a special person who cares and it is evident in his support. His colleagues were all amazing and again Our family are truly grateful. Our family have used Rowland Brothers for many years and I can honestly say they are Outstanding every step of the way,
Apr 1st, 2023

Thank you so much for your excellent service, and mostly thank you to Maya for her support and kindness. I would definitely recommend.
Feb 20th, 2023

a very complete service. full of care and sympathy . Tony lead from the front with a splendid attention to detail package . a smooth running funeral from appointment . we are very impressed.
Dec 28th, 2022

Just can't fault them. Professional, kind and great follow-up.
Dec 13th, 2022