The Croydon Wheelchair Service

After many years of frustration, I think this service is disgraceful. If you have any other options available I strongly recommend that you avoid this place like the plague. Otherwise, make sure you document every last detail of conversations you have with them and make sure that they keep their promises. My son has been waiting 8 months for his new wheelchair. Just dreadful. I noticed that someone found William "affable" .Personally, I would prefer someone who was competent...
Aug 20th, 2018

Jun 13th, 2022

Everytime I call your on hold for half an hour everytime its crazy this part of the service is disgraceful as its disabled people that are calling for help .
Sep 8th, 2021

Trying to get through to someone on the phone is the worst experience anyone could wish for. 25 minutes and still no answer If your lucky enough to speak to someone it's a miracle
Oct 22nd, 2019

It's difficult to organise appointments but the service is excellent. William is conscientious, thorough, and very affable. He takes time to ensure things are as good as they can be, and is very sensitive and caring towards the actual wheelchair user. Thoroughly recommended! 13.11.18. I saw that another Reviewer did not have a good experience, and commented that he would rather have someone "competent". During the time with this department, we have seen 3 different people, one of whom was performing the service for more than 10 years. All 3 people were competent, caring and knew their trade. They took time to make adjustments and recommend better options when they were available. Maybe we were lucky, but I can only go on personal experience, and it was a good one.
Nov 4th, 2018