Bath House

Warm and friendly staff.
Apr 3rd, 2023

I've bought bath house products for nearly ten years, but you lost a customer today.I popped into the ilkley branch and first the woman (previous staff in Ilkley were lovely, btw) told me off for smelling things, telling me I had to smell the paper strips which were nowhere near the product I was looking at - I sniffed the strip I'd just sniffed in the bottle and it was nothing like. But here's the thing - you sell smelly stuff, no one drops 18 on a small bottle of shower gel without smelling it . Then she was aggressively helpful and failed to read the "sod off and let me shop on my own" vibe I was strongly giving off because absolutely no one ever likes the hard sell. I almost walked out then, but I decided I really wanted the fig and amber shower gel, and on my way to the till I picked the the large perfume of the same. Then she took the gel I'd picked and said "I'll get a different one because people sniff these" Yes, I know, I just sniffed it when she was dealing with another customer, it's a smelly things shop, people are going to sniff no matter how often you tell them not to, you know that, I know that, so why treat the ones on the shelves as samples if you aren't going to let people sample sniff!?! Only to be told you no longer take cash. I almost paid on my debit card without thinking, but then realised that If I did I wouldn't enjoy my shower gel because the customer service was leaving a sour taste. I had cash set aside for a treat, how I spend my money should be my choice. So I walked out and I honestly don't think I'll ever walk in again.
Jun 17th, 2022

Brilliant! A late review but visited here back in 2019 before lockdown took over our lives. On the way home to Scotland from the south of England, we popped by here, just a few miles off the M6. I've always been a fan of their artisan perfumes - they are gorgeous! Always bought online, but on this trip it was great to see the workshop, and their modern contemporary store to make a few purchases in person. Love their stuff. It is pricey, but worth every penny spent. A brilliant treat or they make fabulous gifts. I hope to return sometime in the future if we're down that way again. In the meantime, it will just be purchases online. 10/10
Sep 1st, 2021

Thank you for the hand sanitisers you have posted to my relatives and friends. They have all enjoyed opening the gifts in the lovely gift bags. My daughter in law put a picture on Facebook saying she had just received the most exquisite hand sanitiser ever.
Mar 29th, 2021

I want to thank you personally for the lovely gifts of hand cream and soap that you sent for the staff at St Johns Hospice, Lancaster, I was given mine today, Thank you so very very much! It is so thoughtful of you all, and we appreciate it so much. Xx
Sep 28th, 2020