New Balance Flimby Factory

Apr 15th, 2023

Apr 10th, 2023

Helpful and friendly staff with a good selection of quality stock
Mar 4th, 2023

Poor products. Dire Customer Service 160 Fresh Foam Hierro v6 GTX. After a little over a weeks wear (including one run) they ended up with holes on the sides and a collapsed toe box. Flat refusal from NB to offer anything more than 50% refund whilst wishing me a lovey day. Even after pointing out that my UK statutory rights entitle me to a repair, replacement or refund! Guess theyll have a lovely day with my 80 :( They cherrypick a few bad reviews to post (I know Ive tried unsuccessfully 3 times) which they dispute and enter you into a raffle to win another pair of their poor quality trainers. Their 4.7 scores are contrary to their 1.5 scores on other platforms. I so wish Id checked them out first. Dont bother clicking BAD in their feedback follow up request either it doesnt work. If you must have NB trainers, my advice is order them through a reputable company and not direct. Better yet buy Brookes or Hoka. Im reporting NB to trading standards and urge others to do the same. Its just an online form. Hopefully theyll be more equipped to take on this Fiercely Independent Bully! Order NK04290897 Date of experience: 04 January 2023 Update: Generic reply from NB UK not addressing any of my concerns (or posting my review) received after airing my reviews where they will be seen: Official Response by the New Balance UK EN team Hello Frances, We are sorry to hear that you are not happy with your purchase. We are dedicated to providing the best products possible and value each customers experience. Thank you for sharing your feedback with us. We will use this feedback to improve our products. If you are unsure of which product to choose, please get in touch with our Customer Service team. You can find the chat button on the page for a direct conversation. Our other contact information can be found by clicking on this link. Massimo So basically, sorry our products in holes after little more than a week but heres half your money and the link to buy another pair. Why didnt I think of that?
Jan 14th, 2023

Sep 28th, 2022