Ashby Cars

May 3rd, 2023

I've booked a car for today morning at 09:10am , and before I did ,I asked the dispatcher several times if she can guarantee that the car will be at the address on time because I'm in the rush so I need to know for sure, otherwise I find an alternative option. She confirmed, said it for 100% sure. I rang them back at 09:12 asked where the car is now and how long do I need to still wait, she said it's another 10-15 min because the driver had to leave due to an emergency ... doesn't make much sense...neither the fact why she just simply assigned the pick up for someone else, or informed me about the delay ?! Then she called me back in a couple of minutes, and said the driver is going to pick me up in 5 minutes and offered me to get the price discounted. I accepted it, because I was in the rush ,and thanks to their service - running late already. Even though he came in 5 minutes, the entire experience was so frustrating from start till the end, and the discount that the driver has offered me was actually 1 less than the price on his monitor. Absurd and disappointed experience... I surely won't use their service again !
Mar 13th, 2023

Rang twice ...could.nt get an answer
Dec 24th, 2022

Dec 13th, 2022

Booked a taxi last night early on to be picked up Sunday morning for work was all confirmed for 5.55am 6am came still no taxi no driver on the way on app. Got to 10 past 6 rung a different taxi company explained situation I can get one to you in 10 15 mins and was cheaper than ashbys quote wouldnt use again. Handful of times in past used always turn up late
Nov 23rd, 2022