Ongo

I wrote to ongo,and also called. Despite a major breakdown, the wait time for repair was over a month. after writing a comment on their website, a member of ongo staff contacted me and offered an emergency repair. Despite the repair, I still have the same problem with leaking pipes in the bathroom hand basin, and the tap that was leaking has not been replaced at all. I still have to put a bowl in place to stop the downstairs ceiling below the bathroom leaking. And I feel unsafe Despite an illness in which stress makes everything worse
Apr 13th, 2023

Staff are always so nice when we ring and are always there to help. Had our first two repairs done today. Both workers were really friendly and got the jobs done quickly with no fuss. They both turned up spot on time and did a really good job. So far we've never had a problem with Ongo and are enjoying our experience with them.
Apr 2nd, 2023

Good value, but website years out of date, re. addresses, postcodes etc.
Mar 26th, 2023

Mar 21st, 2023

I have a psychotic neighbour and ongo wont do anything about it because i have no evidence and they cant prove who it was, but i cant get evidence because im not allowed a door camera because it will record a different neighbours place as our doors face eachother.I am terrified everytime i have to leave or come back to my flat. It would literally take one email to all the tenants reminding them of their tenancy contract and the part where it says to not harrass your neighbours but no, they had us log the incidents with the police so that we could give them(ongo) a police log number and then they got back to us almost 2 months later saying that they cant do anything coz we dont have evidence, if they wasnt going to do anything why send us to the police ??
Mar 20th, 2023