Ideal Garage Door Company Ltd

Dave and the company are great! He's been out to us a couple of times, firstly to fix our garage door and then later on to fit a brand new one. We're always so pleased with the service and the new door looks amazing. Would definitely recommend!
Mar 30th, 2021

Nov 15th, 2020

My sister Lucy recommended Dave and his company to come and have a look our garage door lock as we couldn't get in to our garage. He came quickly and fixed it within 5 minutes. Excellent service would definitely recommend.
May 28th, 2020

Excellent company well recommended
Nov 25th, 2019

Really disappointed. We already have a fairly new SWS Garage door and it suddenly stopped closing. We contacted SWS on the 22nd February who referred us to the Ideal Garage Door Company Ltd. I spoke to Dave on the 23rd who immediately started talking about faults and having to get technical info and asked me to send him a picture of the control box. Being completely blind to how these things worked, I agreed and sent him the picture via TXT message. Nothing back from him for 2 days so I followed up to be told that he would have to get some technical information from SWS as a light that was illuminating means there is a fault. He asked for a few days to get that technical information. In the meantime, we cannot operate the garage door. Fast forward to the 7th March, still no contact and nothing back from Dave. I decided to revisit SWS providers and contacted another provider independently. He came the following day, gave it a service and that was that, all working perfectly again. The reason why I am writing this review is that Dave sounded extremely dis-interested when we contacted him initially after realising that we were a service customer, not a purchase customer. Also, to immediately start assuming there's a fault and sending me on a wild goose chase is not good customer service. I have no idea why he just didn't give us the price for him to attend and call out to rectify it - Or alternatively, just tell us that this wasn't for him so we could have gone elsewhere, which would have been absolutely fine.
Mar 17th, 2023