Source Wood Floors

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Diss Business Centre, Dark Ln
Scole, eng IP21 4HD - (137) 964-2843
Hours
Chamber Rating
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Perbinder Grewal
Feb 4th, 2023 -
Andrew Mann
Oct 29th, 2022 -
Kita Effe
Oct 23rd, 2022 -
Andre Lanziotti
Aug 29th, 2022 -
Karl Groombridge
Aug 28th, 2022
Contact Info
- (137) 964-2843
Questions & Answers
Q What is the phone number for Source Wood Floors?
A The phone number for Source Wood Floors is: (137) 964-2843.
Q Where is Source Wood Floors located?
A Source Wood Floors is located at Diss Business Centre, Dark Ln, Scole, eng IP21 4HD
Q What is the internet address for Source Wood Floors?
A The website (URL) for Source Wood Floors is: https://www.sourcewoodfloors.co.uk/
Q What days are Source Wood Floors open?
A Source Wood Floors is open:
Friday: 9:00 AM - 9:00 AM
Saturday: Closed
Sunday: Closed
Monday: 9:00 AM - 5:00 PM
Tuesday: 9:00 AM - 5:00 PM
Wednesday: 9:00 AM - 9:00 AM
Thursday: 9:00 AM - 9:00 AM
Q How is Source Wood Floors rated?
A Source Wood Floors has a 3.0 Star Rating from 11 reviewers.
Hours
Ratings and Reviews
Source Wood Floors
Overall Rating
Overall Rating
( 11 Reviews )
Perbinder Grewal on Google
Phoned next morning to confirm they received. Sharon was great and helped organise quick delivery. She even substituted the original order with bigger size to get it quickly.
14/2
Delivery day. Receive phone call and email that delivery truck broken down. Rescheduled for a couple of days later.
17/2
Second delivery day
No arrival by 4pm. Phone Sharon who gets on the case and get phone call from transport company. They cancelled the delivery at 1pm and even he doesnt know why. I suspect because it is fri afternoon! Rescheduled for mon.
Mon 20/2
Delivery does not arrive by 12. Phone calls and it is definitely scheduled for 2-4pm. It finally arrives near 5pm. It is kerbside delivery with a large pallet with the flooring wrapped up. Not sure if they are in boxes or free. Before unloading I take photos and it is not the same colour as ordered. Paperwork does not say anything about the order just my name spelled incorrectly. I refuse order and send the photo to the company. Sharon agrees that it is the wrong colour.
Then I get an email stating that it was the right colour but the flooring was put upside down and thats why I could not see it!! How can I check if its upside down with no contents info?
I asked for refund 3 times and finally after raising an issue through PayPal they agreed.
23/2
Still no refund and no flooring. I cannot order more as I need the refund to order it.
PS I have now found new flooring at a much better price but still no refund.
Now been told will take 7 days to get refund. Unacceptable. I have reduced down to 1 star. I was giving them benefit of doubt previously.
Date of experience: 08 February 2023

Andrew Mann on Google

Kita Effe on Google

Andre Lanziotti on Google
Just a piece of advice: Ask about returns. Their terms and conditions are generic and eat of their supplier can have a different one.

Karl Groombridge on Google