Source Wood Floors

Order on 8/2/23 - 1500 wood flooring Phoned next morning to confirm they received. Sharon was great and helped organise quick delivery. She even substituted the original order with bigger size to get it quickly. 14/2 Delivery day. Receive phone call and email that delivery truck broken down. Rescheduled for a couple of days later. 17/2 Second delivery day No arrival by 4pm. Phone Sharon who gets on the case and get phone call from transport company. They cancelled the delivery at 1pm and even he doesnt know why. I suspect because it is fri afternoon! Rescheduled for mon. Mon 20/2 Delivery does not arrive by 12. Phone calls and it is definitely scheduled for 2-4pm. It finally arrives near 5pm. It is kerbside delivery with a large pallet with the flooring wrapped up. Not sure if they are in boxes or free. Before unloading I take photos and it is not the same colour as ordered. Paperwork does not say anything about the order just my name spelled incorrectly. I refuse order and send the photo to the company. Sharon agrees that it is the wrong colour. Then I get an email stating that it was the right colour but the flooring was put upside down and thats why I could not see it!! How can I check if its upside down with no contents info? I asked for refund 3 times and finally after raising an issue through PayPal they agreed. 23/2 Still no refund and no flooring. I cannot order more as I need the refund to order it. PS I have now found new flooring at a much better price but still no refund. Now been told will take 7 days to get refund. Unacceptable. I have reduced down to 1 star. I was giving them benefit of doubt previously. Date of experience: 08 February 2023
Feb 4th, 2023

Didn't purchase off this company in the end, but they were quick and helpful to send out some samples. They were good quality, so Wouldn't hesitate to think about using next time.
Oct 29th, 2022

Great quality floors, decent prices and excellent customer service!
Oct 23rd, 2022

Great online support. Excellent customer service before and after placing the order. Just a piece of advice: Ask about returns. Their terms and conditions are generic and eat of their supplier can have a different one.
Aug 29th, 2022

From the first contact after browsing their website, the service has been fantastic. Not a pushy sale, very patient and so helpful and this followed right through to delivery. Always got through on the phone and no matter who answered it was great service. Will definitely be using again and again
Aug 28th, 2022