Marquee Events

Critical: Professionalism
Mar 6th, 2022

Positive: Professionalism, Quality, Responsiveness, Value
Mar 6th, 2022

Subject: Unfortunately we are unable to complete your marquee install and this is your cancellation email. The service from The Swanky Marquees has been terrible. They took over our booking from Marquee Events in July 2021. Since then they've charged us extra for marquee sides as apparently they weren't listed as a specific line item in the original quote. (who would order half a marquee) and Toni threatened to cancel the booking multiple times when I tried to make the point that we understood we were hiring a complete marquee. After much back and forth and extra thousands being added onto the quote we agreed to move forward due to the difficult situation we were in. Swanky Marquees committed to arranging a site visit and apparently committed to ensuring our event would go ahead as planned. Yesterday they cancelled our booking out of the blue, via e-mail with no apology and didn't even have the decency to pick up the phone. I had to call Toni to try and rescue the situation and she appeared to show no remorse for the situation that we've been put in. They will string you along with false promises, threaten with cancellations when they don't get their way, and cancel your booking at short notice. The marquees might look good, but for us they are purely fantasy.
Feb 13th, 2022

The Swanky Marquee company were absolutely fabulous, we used them for our wedding and the stretch tent looked fantastic! We would highly recommend them, Toni and her team did a brilliant job and were extremely professional and helpful throughout - thankyou.
Feb 13th, 2022

Critical: Professionalism
Feb 2nd, 2022