Falsgrave Surgery

Some of the doctors have a decent attitude and willingness to help patients, unfortunately the same cant be said for any of the other staff.
Nov 21st, 2022

I am disappointed with the lack of communication and customer service provided by Haxby Group Scarborough. Despite being directed to contact the clinic online to request an appointment, the online enquiries are currently disabled with no clear explanation provided apart from the service is not available until 7am Tommorow. The receptionist's statement that the clinic has given out enough appointments for the day is not a valid reason for the unavailability of the online contact service. This lack of accessibility is especially problematic for patients with sleeping patterns or mental health issues that make it difficult for them to make phone calls during regular business hours. In addition, I have also experienced difficulty reaching customer service via email and prolonged wait times on phone calls. It is imperative that healthcare providers prioritize timely and efficient communication with their patients. I hope that Haxby Group Scarborough will address these issues and improve their customer service in the future.
Jan 31st, 2023

PANDEMIC BEEN OVER 3 YEARS BUT THEY STILL SAY DUE TO PANDEMIC ITS A JOKE .
Nov 16th, 2022

Do not join. To get an appointment is impossible. Receptionist can't explain why it's happening but simple says changed surgery.
Jul 22nd, 2022

Very good and thank you to the staff who were friendly and helpful.
Jun 16th, 2022