Infinity Energy Services Ltd

Positive: Professionalism, Punctuality, Quality, Responsiveness, Value
Feb 6th, 2023

I have no hesitation recommending Infinity on the back of the air source heat pump installation completed at our home in January 2022. Infinity were extremely helpful with the scoping decisions before we committed and their advice has proven itself - most particularly in successfully addressing my concerns about microbore piping, radiator sizing, towel rails and the noise of the outside unit. The Infinity team managed the instal ahead of schedule and there were no hidden costs, the final bill was as agreed up front.
Nov 1st, 2022

We have recently had a 8.7Kwh solar system installed by Infinity. From the outset, when we first started researching solar, Infinity were head and shoulders above the other companies we discussed the project with (and we talked to another 5 companies) Infinity were significantly more knowledgeable, professional and explained even the smallest details in layman's terms so we had a full understanding. The installation took place on the exact date agreed and the team of roofers and electricians were without doubt the nicest, most professional tradesman we have ever had on site. Customer aftercare from infinity has been spot on; responsive and efficient when dealing with a few end of project questions. I would have no hesitation whatsoever in recommending Infinity for a solar installation.
Oct 31st, 2022

Critical: Professionalism
May 25th, 2022

We have had a 6.7KW Solar system with a 9.5KW Battery and solar iboost from infinity energy march 2023. The system is performing well and the products that they have provided as part of the install seem to match their high quality of install. The planning The site visit we had went well, the surveyor was extremely knowledgeable. I like to know how things work and there was no hesitation in explaining the different options with pros / cons and what is best for performance vs cost / extra options and functionality vs cost. The design There was a few bumps in the design phase, but the documentation proposed is extremely detailed and has everything explained nicely for the average home owner but also includes extensive technical detail to understand exactly what you are getting. I was able to research everything proposed but had no reason to question any part of what was proposed as the reviews others have left for the products infinity energy proposed using (But Im a google hero, not a solar expert!) The install The scaffolding was arranged with a third party who themselves were great, We had 2 days scheduled for the install, the panels were up in one day on both the house and garage. There was a slight change in the layout of the panels which was explained and agreed, I wanted as many panels as possible and thats exactly what has been done and it looks amazing. The second day the electricians returned as planned, I think if they wanted to they could have rushed and finished off the job however they didnt, we had to arrange for another day to come back (its expected with jobs such as this.. no drama at all). Im glad they took their time as the quality of the install is really nice and neat, shout out to Gregg and Chris. Once the solar setup was ready to go I was provided access into the apps to watch what it was doing and the SolarEdge and Giv energy products used in this install provide me the data a tech head needs. Both the products at the time of writing this can integrate into home assistant (Possibly thirdparty) and I have created my own dashboard with our energy usage, battery usage, expected run times and cost estimates etc. We switched our electric provider who also integrates into this and I have set it up to show our solar savings, Expectations on our setup so far are exceeded for the data I can see in real time. Aftercare There was a feature missing from my install, An emergency socket to sit with the battery. While it was on the proposal.. we were told the quote did not include this in the cost but it was on the proposal, we were expecting it to be part of the install and once this was pointed out this was rectified and sorted out with no drama. Credit where Credit is due this was handled very well. The work was very extensive too which I was not expecting, I thought this was just a socket next to the unit so I was a bit miffed why this wasnt just added on quick but on the day of the booking to sort when asked why we needed more cable and another unit on the wall and a rod in the ground it was explained well. In short everything is done to regulations, certified and safe so this is a proper job and it looks good on the wall. I appreciate this being done, and done well. Could this have gone smoother? - yes but I feel rest assured that the amount of money we have spent has been well spent. There was no push for sales or to spend extra, everything was presented with a recommendation for cost/performance. Everything was explained and I understand fully what we have, how it works, why things have been done how they have, and I have been provided all the certification of works. Sometimes you must spend extra to get the level of service and support required but looking around it looks like the price was extremely competitive and again, I am satisfied with the cost paid vs service/aftercare provided and I would not hesitate to recommend infinity based on my experience. We will be in contact later in the year for quotes for aircon/heating.
Apr 10th, 2023