R.K. Marine Ltd

Same experience as others. Picked up some parts to avoid carriage charge and was charged significantly more than quoted. Wont respond to requests for refund. Avoid.
Feb 5th, 2023

TERRIBLE! AVOID LIKE THE PLAGUE! I dealt with Neal and arranged to take my MS2B gearbox to be inspected for an oil leak, though otherwise working correctly. The diagnosis was that I was advised that I needed to spend 1170.35 to fix the oil leak by replacing the entire gear selector mechanism. Without offering me a full explanation this sounded over-the-top, later confirmed when I discussed with another Volvo Penta professional at Falmouth that has given me really great advice in the past. I suggested to RK that I replace the seal first and then retest afloat before spending out on a whole new mechanism, however, RK Marine wanted more than 500 for seal replacement. Having now already established parts prices from the other VP engineer knew this was rubbish and so I advised RK that I would collect the unit without carrying out further work. When I arrived to collect the gearbox and, not being cynical or anything, tested for complete smooth turning in gear and instantly felt stiffness in part of the rotation. Neal's response, "well it turns doesnt it". Immediately took my gearbox to another professional in the area for inspection. They reported that it took around 5 minutes to remove the selector mechanism and about half an hour to check and replace. THE RK MARINE ENGINEER PUT SELECTOR BACK BACKWARDS!!! Not only that, noticed that the gearbox sill had dirt around it which means that whoever the engineer was, he or she had not thought to clean dirt and grit from the unit prior to exposing the inner workings. TERRIBLE ABSENCE OF WORKMANSHIP. Plus, the mechanism is by no means in need of more than a polish and replacement O-Ring and Seal and it may weep if unlucky. So RK Marine, for your 78, I trust that other people see this review and that they will conclude, like me, that in future DIRTY POOR WORKMANSHIP AND ADVICE FOR IMMEDIATELY UNNECESSARY WORK is to be avoided. Go elsewhere people. Apparently Golden Arrow have a good reputation.
Nov 30th, 2022

Had a great experience with R.K. Marine had great experiences with the staff including Dan and Nigel great service all around highly recommend.
Oct 15th, 2022

Very experienced parts sales and service team. No problem is too small or big, they will endeavour to always do their utmost to get the best resolution for the customer. I have experienced this first hand from the parts department, and the service department are always willing to help or offer advice. The boat yard team are some of the best of this era too. They take the best care and are excellent value for money. Highly recommended.
Mar 20th, 2020

Useless for parts.
Mar 19th, 2019