Wood Green, The Animals Charity - Sandy Charity Shop

Have always found the people here so helpful and friendly. The shop itself well set out and in good order. Also great that you get informed the money raised from your donations. Defeats the object to request any of it when it's offered back but great they do this and you never know as circumstances change for people.
Jan 27th, 2022

good mix of products. staff pleasant and helpful
Nov 2nd, 2021

Good clean store, excellent prices and friendly staff.
May 31st, 2021

Awful experience in the shop today, 12.15pm on 18th March 2022. I realise the shop is probably staffed by volunteers, however I really dont think its an excuse for the level of rudeness and unprofessionalism I witnessed today. There was a lady training up a new member of staff and I was simply horrified by her attitude. She was incredibly rude to the lady repeatedly, belittling her in front of customers. I can only presume she was the manager of the shop and I was gobsmacked by the way she treated customers during this training session. I understood there are rules that need to be followed and shops cant take things they wont or cant sell, however there was a lovely old gentleman that came into the shop to donate and the rude and abrupt manner the manager spoke to him was unforgivable. Sadly it wasnt a one off! Once he left she was openly rude about him, explaining to the new staff member that they dont take rubbish. The lady rightly tried to stand up for the customer, explaining she had brought the item we wanted to donate recently The manager cut her off in a stern and unnecessary way. I should have learnt my lesson as I asked an innocent question whilst paying for my items, enquiring if they knew if they had any maps in stock. Youd have thought Id asked if they sold the Crown Jewels! The manager rudely explained I should look on the shelves and it wasnt her job to find my items! I am a school teacher and saw a lovely basket of buttons which I knew the children would love so enquired about there cost as they were not labelled. I was huffed and puffed at, making me feel like a being a bother! The buttons were 5p each and I didnt have the time to count them all out so offered 30 for the lot, a generous offer as Im sure there were less. She absolutely refused and told me she didnt want to sell them all because people liked to rummage in the basket for the right button! I mistakenly thought the shop was trying to raise funds for the charity! Im amazed by her attitude and felt so sorry for her colleague, I honestly think she needs some training.
May 27th, 2021

May 6th, 2020