Rowlands Pharmacy Sandiway

Feb 10th, 2023

Polite, but have a large amount of problems. Lack of staff, long waiting times, and regular instances of getting prescriptions wrong, going back several years.
Apr 18th, 2022

Now closed between 1-2 for lunch fair enough but its 14:50 and Ive been stood outside in the cold for 15 minutes in a queue of three people. No other customer is waiting inside the pharmacy and they have only just seen to the first person waiting. Absolutely no excuses for this abysmal level of service. I know they blamed covid to begin with but that old chestnut is being abused by numerous businesses now to get around understaffing and cutting costs. I feel for the elderly and infirm who would be waiting outside perhaps up to an hour whilst the pharmacists get their act together. How long does it take to put together a prescription?!
Apr 3rd, 2022

I've used the Pharmacy for many years. The polite and friendly staff have always done their best to advise me and help me get my medications quickly. The last two years have been tough with Covid, and the queuing outside is sometimes a drag when the weather is bad, but I have no other complaints.
Feb 9th, 2022

Long queues on the street still, rain or shine. Today 2 people left the queue frustrated and without their medication. On entry 1 staff member serving, the other 3 were gossiping about playgrounds and Disney holiday theme parks. When I dared to suggest more should be serving customers I received extremely short shrift; a defensively hostile response. Older people in the queue outside looking frail... not good and please no excuses about C19 - its just bad service. They don't answer the phones either...
Dec 3rd, 2021