Albert Cottage Veterinary Clinic

Fantastic local vets...we wouldn't take our babies anywhere else
Apr 10th, 2023

An Excellent welcome and Professional care. Highly recommended.
May 2nd, 2023

I reluctantly share my findings as we had been loyal to Albert Vets for over 13 yrs but strongly feel that clients should be aware that due to our recent experience, we discovered that Albert Vets Complaint Policy is totally disregarded by senior management. Instead we are subjected to unlawful intimidation and harassment for disputed charges for euthanasia. The policy to intimidate has not changed despite admission of failings and removal of added charges The care we received for our girls is not in dispute ,mistakes have been made ,we are human but be assured this is business that will still try to financially exploit your devotion to your pet until the end . In memory of Keira and Kara our beloved girls .
Apr 17th, 2023

My time spent at this veterinary practice , has come with problems after problems with blatant mistakes and not owning their errors and owning upto their major mistakes of killing my male dog. Not providing the full medical history and making pathetic excuses to think the problem is going away which it's not. I've also had the problem of them cancelling appointments and blood test on their own accord and not informing me about this which they are not allowed to do. If you are thinking about joining this practice approach with caution cos what they done to my dogs they could do to yours, they lack a duty of care. Sounds like they try to cover their own backs and try to cover things up.
Apr 14th, 2023

Apr 13th, 2023