Alphaplas Ltd t/a Trims & Windows

Very helpful
Apr 7th, 2023

Really pleased with my new window. Excellent service. Thank you.
Feb 16th, 2023

I am completely delighted with my new windows. The house is cosy and no draughts; such a nice change. The colour choice (light oak) and the architrave finish are so good that I have friends needing to touch it to believe it is not wood! The whole experience with Trims & Windows was excellent. Thank you. Mary Elphinstone
Oct 9th, 2022

Excellent workmanship and follow up. Alphaplas were recommended by a neighbour and unbeknow to them I was watching their workmanship! In fact they have now been to 2 of my neighbours. Phil and his team are very friendly and will work with you to break fitting up into affordable chunks if necessary. I am very happy with their high standard of workmanship and will be a returning customer. I definitely recommend them to you.
Apr 9th, 2022

Thurs10th Feb - I make contact with various firms, this being one of them to obtain possibility of getting a quote so that a window estimator can establish my requirements & availability I am asked by the receptionist for my e-mail address which I provide & advise her that I am available Mon & Tues afternoon after work which I am at before most people have even had their breakfast. Sat 12th Feb at 17:50 not having had any reply so far I send an e-mail to them to remind them of my request knowing that this would not be seen until Mon. So on Mon 14th Feb & I get home at 14:30hrs when I notice two missed calls from this firm at 13:14 & 13:18hrs. No e-mail has so far arrived over the weekend. So I call them back once I have showered after having cycled back home from work. There is no response from them at 15:37, 15:38, 16:43 or at 16:02hrs. I then notice on checking my e-mails that finally I have received an e-mail from them informing me that they had tried to make contact. This was sent by them at 14:08 whilst I was still cycling home. The email from them was astonishing: Hi Someone must have contacted you as I was told you would be home Monday afternoon. We rang to confirm but you did not answer. I think it best that you contact someone else. Best Regards Phil P******e I then responded with: Appreciate your curt response & noted. Any arrangement would have been for after 1500hrs after I had cycled home from work in Plymouth.Both my wife & I were home at this time, onwards if anyone had physically called round. Further, I called your office four times on Mon 14th Feb at 15:37, 15:38, 15:43 & finally at 16:02 in response to the missed call at 13:14 & 13:18 when I was still at work. Needless to say, I went elsewhere & secured suitable professional & quality service from a local reputable firm.
Jul 18th, 2021