Surecare Property Services

I received a call from my tenant at 3.00pm as the had broken a bath mixer tap and unable to stop the water. Phoned Surecare and they sent a plumber to the address and the problem was fixed by 5.30pm. That rates as fantastic service in my book and I would highly recommend this firm to any landlord. Great service at very good prices too!
Mar 18th, 2020

Great work, efficient, done a perfect job even when it was outside their area. Job well done. Thank you.
Mar 4th, 2020

As a landlord - an inexperienced landlord, and somewhat baffled by all the regulations, procedures, forms and legislation that I'm required to comply with - I can recommend Surecare unreservedly. I went to them with a problem that was going to prevent me letting my property, despite having a tenant ready to move in. I'd already had unhelpful and unsympathetic advice elsewhere, and I was pretty much at a loss as to what to do. I was pointed towards Surecare by a colleague in the property world, and when I picked up the phone I was put through to the boss, Bob. He listened to my problem, recognised my concerns and immediately arranged a conference call with an expert in the matter. The advice given was informed, pragmatic, good-humoured and clear. An appointment was confirmed, a visit was made to the property and the issue was resolved - swiftly, professionally and at reasonable cost. My property was subsequently let on time and in good order, with no loss of income to me, and no inconvenience to my tenant. Surecare provided me with really excellent service, on which I will completely rely from now on.
Mar 16th, 2019

Absolutely fantastic for all round property maintenance. The service from the entire team is spot on. I recently employed them to decorate my two bedroom flat top to bottom. They fitted me in in a reasonable time frame and the finish is top notch. I will certainly be recommending them to friends and family
Mar 5th, 2018

I do not recommend this firm. They are unreliable and untrustworthy giving disabled customers bad service. They used sub contractors, who having started the job, caused distress leaving my client without any hot water having imobolised the boiler. From Friday-Monday then a wait for parts which turned out to be 6 day window. I was refused details of part numbers, to source myself; the boiler engineer contact refused. I terminated the call phoning the following day. I was greeted by BOB who reluctantly gave me job sheet part numbers and name. I made enquiries with indesit of trade suppliers in my location "plumbase" who ordered and guaranteed next day delivery. I ordered them thanks Tony great service. Surecare Bob was advised and begged a contractor (his words when on site) to collect and Finnish job. He agreed. Job done, not before trying to not guarantee the parts and the fitting. Good try Bob "you gave me part numbers on phone Bob". As closure of a very unpleasant experience, created by Surecare themselves; I was called by the company you guessed "BOB" ranting at me stating I had upset his employee reducing her to tears, for simply asking for CUSTOMER SERVICE? You really need to take responsibility "BOB" for if you make idle threats and cause me undue stress resulting from false allegations, I will instruct solicitors. Any discrimination by act or omission will be pursued the same. Take this as a notice of a possible claim against your firm. I would have given you no stars "BOB" but that was for the sub contractor who was great. Not You! Treat Customers Fairly, and with RESPECT especially to those less Abled and those profoundly Disabled I have just had sight of your mission statement on your website "Boiler Breakdown Boilers are machines and fallible; And often break down at the worst time! We are able to arrange repair of most leading makes of boiler we will try and get there the same day. But if this isnt possible we will be honest enough to tell you in advance and let you know when we would be able to attend. Once at the property we will investigate the fault and give you an estimate as to how much the repair is likely to cost so you are in control at all times." There is an epilogue to this firm and how bad they are. The boiler was fixed by British Gas. All work carried out by this firm identified that the boiler was installed incorrectly. The Hot Water and Cold Water feeds were connected wrong way round. Engineer stated "basic stuff really" shame Surecare Plumbers are less than basic, I say novices. I expect a refund has been provided, but await an apology "BOB" Basic common courtesy to apologise when you get it so fundamentally wrong.
Jun 20th, 2018