The Groom Room Salford

Apr 18th, 2023

Ted loves his pampering sessions.
Jan 20th, 2023

I paid 25 for puppy grooming but. They did nothing, they didnt cut some of his nails , they didnt groom completely his hair around his eyes and his mouth, or even his foot and hands , they just washed and dried him , completely unsatisfied
Dec 13th, 2022

Judy misses you - heres her Puppy pictures at 8week
Nov 30th, 2022

Very disappointed, was 7 minutes late due to unforseen circumstances, I phoned and told them this on my way there. I rang 6 times got no answer just voicemail, I left a message to explain I was on my way. When I arrived at 5.07pm the lady (groomer) was talking to a customer for around 5 minutes before I could even get in the door to speak to her. I then walked in when the other customer came out as there is not enough room for more than one person and dog to be in there, although it's a glass door so she could see me. When I walked in she smiled at me and said oh is it for (puppy's name) and I said yes, she then said oh we won't be able to do him today as you are late. I explained I left a message and she said I haven't seen it then looked at her phone and said oh yes u called but I still can't do him today. At this point she had already been talking with another woman who was cleaning up so looked like they wanted to close up. I asked her when the next customer was in and she said half 5, which made no sense as I was under the impression it was a 45 minute treatment and my pup was booked in at 5pm. Overall very bad customer service and I will take my custom elsewhere. The girl had a very bad attitude and gave the impression that she couldn't be bothered to do the treatment anyway.
Oct 7th, 2022