Mocha Parade Medical Practice

Having been relatively healthy I had only had minimal contact with my Doctor, Doctor Kassam, for many decades. Then I had an accident and have severe physical injuries. His team kicked in brilliantly. The Doctor is of my era,old! But the team around him are young and completely competent. From receptionist, practice management, pharmacists, Doctors. All polite, friendly, helpful and most importantly, professional. I would implore anyone using this practices wonderful services treat them the same. Of course problems arise and mistakes get made, but keep calm and this team will help find the best solution. I am happy to recommend this surgery to anyone.
Apr 27th, 2023

Receptionist need to be fired. She has should be in prison with that attitude
Mar 29th, 2023

my auntie went here, not great. wouldnt recommend
Nov 17th, 2022

Terrible doctor, the worst service I have ever received! I had to wait 5 days for a telephone appointment. When I eventually got one the doctor was incredible rude and was just trying to get rid of me. He said his surgery dont deal with that type of thing (which was a lie as they do), then said they dont have my medical records, then said the nurse isnt in to examine me so he cant help, then said its not serious (which is also a lie). I eventually managed to beg him to help me and he gave me a prescription for something without even seeing me for a face to face appointment to make sure it was the correct medication or that I am well enough to have it. I will be raising a formal complaint. Avoid at all costs!!
Feb 14th, 2022

I had to wait two weeks for my appointment, the doctor I spoke to was incredibly passive-aggressive, he would cut me off and he was very dismissive of my concerns. Situations like these are the reasons for multiple cases of misdiagnosis leading to death. I would strongly urge that nobody joins this practice.
Sep 16th, 2021