Costa Coffee

For the second time I walked in this Costa coffee and I had a very bad experience. The employees cannot clearly do their job properly and it seems they are doing what they want to do themselves and not what the company asking them to do. The first time I have asked for a mango frappe for my daughter and they told me that it was no ice and they could not do it!!! Second time- after 2 weeks asked for a mango frappe and they cannot do it again and the excuse was the machine and not enough staff!!! When after 5minutes another colleague came and I asked her again for it just to double check and she sold it with no excuse as she didnt know I have asked for it before and the other colleague that saw the situation told her quietly that she was not supposed to do it and she replied that she wasnt aware of that as they always sold it in that shop. This happened this last Friday for about 16:30pm. I think this is just disgusting and they should have more training and someone there to lead them so they can do their work properly. ( I have told my children that were not going to enter this particular Costa coffee anymore)
Apr 28th, 2023

Food : 5/5 | Service : 5/5 | Atmosphere : 5/5 More
Apr 15th, 2023

Nice coffee, but rude and abrupt staff. If they weren't so busy having a conversation with themselves they'd probably be a bit more helpful when ordering.
Apr 15th, 2023

Never enough seating. A particular staff member had so much false tan on her hands it looked dirty I trust they were clean but would prefer to wear gloves as didn't feel very nice when she was handling my food
Apr 7th, 2023

Food : 4/5 | Service : 4/5 | Atmosphere : 4/5 More
Mar 21st, 2023