Legend Quays Unisex Hair & Beauty Salon

May 1st, 2023

Service: Hair coloring
Apr 27th, 2023

First haircut in the UK and extremely glad that I chose this place. Everyone is very friendly, the haircut was perfect and the place is very clean. Thanks for the great experience.
Apr 21st, 2023

Apr 11th, 2023

They don't know how to keep a client. I used to live quite close to the salon and I've been using the services for over a year now. I tried nails, facial threading and facial cleansing. I've been quite happy overall. I wouldn't say it's the best place I tried, but prices are reasonable and the service is not bad, I've been especially happy with threading. When I moved a bit far from the area, I still booked some services sometimes as I was happy with them, that's why I booked a haircut and highlights for next Saturday the 15th of April. My surprise was last Friday when I received a message from the salon asking me if I could go for a patch test and colour consultation. When I arrived, the hairdresser explained the treatment and recommended olaplex (which increases the price, but I was quite happy with it). After the consultation, Sara explained she was going to do the patch test but first we need to reschedule my appointment and I was surprised as it was prepaid and booked with plenty of time. She explained the hairdresser won't work anymore on Saturdays and we need to do it on a week day. I said I work Monday to Friday until 17:30 and I don't even live very close that's why I booked a Saturday. She said they can't do a Saturday anymore and I definitely need to come on a week day but 17:30 is too late. I was upset because I've already paid for it, they message me to go for the patch test and didn't mention this. I asked her why she didn't call me instead of making me go and she said well the hairdresser will come on Saturday to do us a favour for a few hours but your treatment requires more time and she won't be able to do it. I cancelled the appointment, cancelled the threading appointment I booked in a few weeks and they won't see me again. Really bad way to treat a customer, giving no alternatives and a poor explanation. Not even trying to compensate anything. Services: Balayage, Eyebrow threading
Apr 11th, 2023