Hot Tub & Garden Party Hire Ltd

Booked a hut tub with this company for a weekend hire. Paid my deposit but the company then contacted me to say they had to cancel the booking due to high winds. This is fair enough and not something they could control. They offered us another weekend or a refund. We asked for the refund as didn't know what weekend we would have available. Sent them our bank details for the refund as asked. After 2 weeks nothing had come through so contacted them again via email but again nothing came through. Sent 2 further emails but again received no response. tried to contact them via the website booking system but again received no response. Then tried calling the phone number on the website but on each occasion nobody answered. Went on the company Facebook page and sent them a message, they replied asking who I was but then when I went to reply they had blocked me. I then commented on one of the face book posts they had put up but after a while I was again blocked. No option now other than to make a claim through the courts to try to get this deposit back, no longer about the money but the fact they think they can do this and keep my money. If they're really that hard up for money then they should just say. (Edited to include reply to the response received from the owner). It would be a non refundable deposit if we had cancelled, we didn't you did. I fully understand that you are unable to control the weather but you can't just decide to keep customers hard earned money because you cancel. You did offer me the chance to rebook but this was for our 10th wedding anniversary and were unable to rebook for a significant amount of time due to other commitments. I instead asked you for a refund to which you responded and requested my bank details to make the payment, something which I have in writing. With regards to the phone calls I made 2 on Weds 6th and a further 2 on Thursday 7th April none of which were answered. You have the opportunity here to do the right thing instead of trying to make out that I am in the wrong.
Apr 28th, 2022

Hired a hot tub party for my daughters 16th birthday, quick set up, great service, lovely friendly staff. My daughter and her friends thoroughly enjoyed themselves. Thank you. Will definitely use again and highly recommend to friends and family.
Nov 20th, 2021

Highly recommend. The guys were fantastic, so polite and friendly. We had a hot tub and bar package and myself and the girls had the best time. Would definitely book again. Thank you so much
Aug 31st, 2021