Filippo Russo

Came to the salon for my first cut in a while, my hair was needing much TLC although I'm apprehensive about any new place for a cut. This place was ideal and very welcoming....my stylist Emily was amazing and very understanding. I walked out feeling a million dollars again Thanks & will definitely be back for the next cut. Can't recommend enough A*****
Mar 7th, 2023

First time at the salon I had a great experience. I thought Emily was great and did an excellent job with colour, cut and blow dry. Excited to go for the second time and arrived today just before my appointment time to be told I should have been there yesterday. When I write my next appointment in my physical diary for anything, I always repeat back the time and date to the person behind the desk who has given me the details, before writing it in. I then transfer to my phone diary when I get home. So I was very shocked to find that I hadn't got an appointment today and of course they then couldn't fit me in. They weren't very sympathetic and basically accused me of getting it wrong and I was told quite firmly the stylist had phoned me but I was in all day yesterday. I had travelled from Bedford today especially for this appointment, at a very busy time of the year. I did answer a call yesterday but it went dead after I answered it and no one spoke. No message was left and no one tried again later yesterday, or today to find out what had happened. So very upset and angry now as have to put up with my hair as it is for Christmas and it needs colour and cut. They did offer me an appointment tomorrow but I have other commitments and cannot go. Incredibly disappointed and don't feel it was my fault as I ALWAYS repeat back time and date before putting it in the diary. However, it happened for whatever reason and I was NOT impressed with the attitude when I arrived. Is it too much to phone more than once to actually speak to the person to find out what went wrong if they do not pick up on the first attempt and why is no message left. Services: Hair coloring, Hairstyling, Blowouts
Dec 8th, 2022

Fabulous hairdressers!!
Oct 5th, 2022

Oct 2nd, 2022

Excellent skills and so friendly
Aug 22nd, 2022