T L Cobbold Funeral Directors

Our family has used T L Cobbold for many years and have found them to provide an exceptional service. They are professional and compassionate in their manner and guide you through a difficult time providing excellent support. The most recent experience was led by Lorraine and she along with other staff displayed a can do attitude to all our needs. On the day of the funeral the senior director Terry provided a reassuring presence guiding us through the occasion and in particular gave support to the family pall bearers for which we were grateful. As an organisation, they provided end to end care at the highest level.
Feb 2nd, 2023

Jan 10th, 2023

Caring, kind and professional service
Jul 27th, 2022

Our family were very pleased with the way TC Cobbolds handled mums funeral. Everyone was very helpful and kind nothing was any trouble for them.
Jul 10th, 2022

Posting this on behalf of my wife: I have just had an exceptionally bad experience at T L Cobbold in St Neots. My Nannas funeral was three weeks ago and I was nominated as the person to collect her ashes. First, they hadnt collected the ashes and werent sure why and so they had to go and collect them yesterday. They had messed up the administration and hadnt put my name on the form for collection, requiring a number of calls back and forth to get the correct permission in place. After that palaver I was extremely grateful that one of the staff - Lorraine had agreed to stay later so I could collect Nannas ashes after work and I had three phone calls with her confirming the time I would arrive, my name and collection details etc. At no point during any of the phone calls was I asked to bring any information with me. Rushing out of work, I forgot my purse and traveled for an hour and a half to the funeral directors, calling Lorraine on the way to confirm the appointment, still no mention of any requirements. Upon arrival at the agreed time, Lorraine greeted me by name at the door and let me in. I reiterated that I was there to collect my Nannas ashes. She took us into the room and then asked me for ID which I didnt have. Her tone then became very accusatory and she wanted to phone my uncle to confirm who I was, which I didnt mind. I offered to call him myself there and then, to which she said well you could be calling anyone couldnt you. She then proceeded to grab the ashes off the table and run out of the room with them, as if I was some kind of ill-intentioned thief. After getting my uncle on the phone, she was satisfied she had confirmed my identity and I said she hadnt asked me to bring any ID, and she argued saying she had. She had not. She then began to refer to my Nanna as my aunt repeatedly and felt the need to remind me while pointing at the urn that this was a person once. I must admit I got angry with her at this point and said yes, my person to which she said well who was she to you and I said my Nanna, as I had told her repeatedly on the previous three occasions. The ID I understand and support, but the accusations, the flinging of the ashes and the general tone and attitude of this woman was unbelievable and the absolute last thing I needed after losing my Nanna. Who else would turn up at the agreed time and place and answer to the same name as me?! It was so ridiculous. Im appalled.
Apr 2nd, 2023