Stoneswood Retirement Living

Shoddy management who treat there staff appalling!
Aug 19th, 2021

Covid-19 has been handled extremely poorly, residents are being infected and the manager Valerie is very concerned with the loss of income from this, so if you don't care about your family and you want to help the homes bottomline, sign them up. If you care for them, I suggest you look elsewhere
Jan 6th, 2021

All the reviews posted recently are requested by the home to get ratings up Almost all residents had covid manager is a bully only cares about money If your relative is well behaved your OK but don't dare question the managers or your out
Nov 6th, 2020

This is my own opinion, others may differ. Water jug/cups I provided for room were removed. Hard-working but low staffing levels. I believe food's inappropriate/poor quality e.g. meanly-filled sandwiches using margarine (for a generation who abhor it after rationing experiences!?); hot-dogs for tea or jacket spud with dried-up baked beans(!); breakfast options are varied but not actually offered - if a person has porridge for a few days, it's porridge on and on; fruit's in the kitchen, somehow doesn't seem to find its way onto residents plates? Management...I believe they're highly defensive, autocratic, intolerant of relative's concerns or even questions. Liaison with Drs: really needs reviewing as staff aren't medically qualified yet a deputy manager declined to pass on a critical medication concern, 'I'd prefer to just see how it goes....'. Look beyond when you visit, check room for soft drinks/water, visit at tea time. Oh, and PLEASE, those with dementia still prefer tea in a pottery cup, not a kiddies plastic non-tippy-cup. This unnecessary 'safety' measure, spoils a simple pleasure. Hope that dangerous staircase has been made secure, hope MUCH has changed.
Mar 3rd, 2023

My mum has been a resident of Stoneswood for the past nine years and has had the best level of care imaginable. The staff are helpful, friendly and understanding. If they have any concerns, no matter how small, they always contact us or medical professionals to seek advice. The way that they have handled the COVID situation has been exemplary - always going over and above of what was required by government guidelines and often putting measures in place before they needed to. A few years ago we were looking for care for my late father who had complex needs which unfortunately Stoneswood couldn't cover. We looked at many nursing homes but none of them came close to Stoneswood's standards of care or accommodation. I think the negative reviews on here must be mistakes and refer to another home because they have no resemblance to our experiences with Stoneswood in Delph.
Oct 2nd, 2020