Woolyknit.com

Customer service team incredibly helpful and friendly. I called about 50 times in 1 week to ask them a bunch of questions and the gentleman was very understanding, friendly and patient with all of my questions. Their yarns are superb, and this company provides an all around good shopping experience, very highly recommended :)
Mar 28th, 2023

The customer service has been second to none. Very polite, friendly staff happy to answer any and all questions and will help ensure you're getting the best value for your international shipping costs. I couldn't fault their service at all. The yarn arrived very quickly (ordered on the Tuesday, delivered by DHL in Australia on the Saturday afternoon) and is absolutely lovely. The coned British wool has a wonderful halo which I hope remains when knitted into a garment. Ordering during sales as an international customer is problematic. International shipping is not calculated autimatically at the checkout stage, rather, a shipping estimate is required to be calculated manually by staff. While this doesn't sound too bad initially, with the number of orders they have to work through, international time zones and the popularity of their website, by the time you receive your shipping estimate and attempt to finalise your purchase, you're notified that some stock is no longer available. The subsequent change in the contents of your cart prevents the system from recognising you have a shipping estimate requiring you to request another. I attempted to place a large order on Black Friday (again acknowledging this is a very busy time for the staff) & come the end of the weekend, I've got a valid shipping estimate but now the sale has ended and all the items I wanted to buy have returned to their normal prices. It's now going to cost an extra 50 which otherwise would have gone a long way towards the shipping cost. It's time consuming for the staff, having to generate several shipping estimates for international customers as stock sells out and must be frustrating for them also.
Feb 11th, 2022

Sep 21st, 2021

No details of needing an appointment on google maps, drove 40 minutes, tried to ring multiple times, but didnt pick up the phone, very disappointed!
Jul 24th, 2021

Jul 3rd, 2021